Etihad Careers Near Me – IT Operations Lead

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time
Job Description:

The IT Operations Manager will be a single point of contact for the Service Management & IT Operations (SM & IT Ops) department for all project management activity related to the migration.

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Job Responsibilities:
  • Lead planning workshops to document and capture the tasks to be undertaken
  • Develop, maintain, and execute the SM & IT Ops Cutover Plan.
  • Engaging with the wider PSS program to ensure their activities are aligned and responsibilities are clear
  • Communicate progress against the plan in line with the required program cadence (e.g., daily stand-ups, PI planning, retrospectives)
  • Maintain the risk and issues register relating to the service transition activities ensuring the timely treatment of those items and escalation when necessary.
  • Understand impact on daily operations factoring in peak loads and change freezes.
  • Proactively manage the resolution of planning choices, conflicts, and ambiguities
  • Responsible for project compliance aligning with the Project Management Office (PMO) requirements and to ensure operational governance.
Job Requirements:
  • Understanding of technology, integrations and their applicability to the services provided and the impact of the choices being made.
  • Be a good communicator at all levels, across organisational and cultural boundaries, with excellent verbal and written skills (English)
  • Demonstrable experience of a similar role, for a similar cutover scenario
  • Previous experience highlighting effective stakeholder management across multiple streams, products and teams.
  • Planning and organisational skills with proven experience in the practical use of Microsoft Tooling; Teams, Project, PowerPoint & Visio
Job Details:

Company:Etihad Airways

Vacancy Type: Temporary

Job Location:Abu Dhabi, AE

Application Deadline: N/A

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