Guest Relation Supervisor

2 weeks ago


Dubai, Dubai, United Arab Emirates Accor Hotels Uae Full time

The job posting is outdated and position may be filled

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests

Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.

Resolve guest's complaints / requests and liaise with the department concerned to ensure immediately follow up

Closely monitor guest comments on online channels and social media and respond to guest comments.

File daily guest relations report and documents systematically

Handle issuance of guest room key cards and ensure effective control for guest security.

Ensure that all messages, mails and packages are delivered to the guest room.

Daily courteous calls to VIP rooms, so too with other guests

Re announce VIP rooms to Housekeeping and F&B departments.

Ensure the hotel's online ratings externally on Trip Advisor, , etc.

Check VIP rooms after amenities are placed

Come up with innovative ideas for guest recovery

Takes responsibility for anticipating and meeting customer needs

Identifies opportunities and initiates interaction with guests, being professional and welcoming

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