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Department Subject Matter Expert – SSP Jobs in Dubai
1 week ago
Department Subject Matter Expert – SSP Jobs in Dubai
Description:
To provide subject matter expertise and guidance on shift, improving the quality and consistency of delivered services and deal with any operational issues / challenges such as resolving personnel capability and procedural shortfalls to ensure a safe, efficient and service oriented work environment in compliance with regulatory, legal and safety requirements and standard operating procedures.
Job Responsibilities:- Delivers safety briefings as directed by Department Management while intervening when there is risk exposure, following up on corrective actions.
- Coach staff on the required skills, knowledge, and behaviours to work safely. Provide support, direction and act as a role model for the desired safety behaviours and leading with safety.
- Provides technical assistance to ensure that work is completed efficiently and in compliance with procedures.
- Escalates behavioural and procedural matters to the Service Delivery Manager.
- Bachelor's degree or Diploma in business administration/aviation/ground handling/customer service
- Bachelor's degree: 2-4 years of experience in aviation/ ground handling/customer service
- Advanced understanding of the aviation terminology
- UAE driving license (for airside based roles)
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