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Subject Matter Expert
1 week ago
Responsibilities:
- Ensure high quality standards for interviewing and hiring employees at all levels of the organization
- Identify root causes for detail page defects, work with category SMEs WW and Tech teams to work on implementing Corrective-Preventive Action and and identify
- To Dive deep and understand different downstream systems and processes that impact customer buying decision
- opportunities for Automation. Analyzes data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions. Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions.
- Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
- Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies
- Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
- Execute specific people programs on coaching and development and team engagement
- Work with various internal teams (e.g. supply chain, fulfillment center, technology teams) to help drive tools and process improvements that affect catalog management workflows
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