Team Leader Jobs In Dubai

1 week ago


Dubai, Dubai, United Arab Emirates MedNet Global Healthcare Solutions LLC Full time

Team Leader Jobs In Dubai | MedNet Global Healthcare Solutions LLCAbout the jobAs a member ofMunich RetheMedNet Groupis a leading Third-Party Administrator across the MEA region.

We are currently seeking to hire a "Team Leader" for ourMedical Care Unit. This position holder is responsible for supervising the client dedicated Medical & Customer Service teams and monitoring the performance.

The Team Leader acts as the main point of contact for the client Team and also for all internal stakeholders, and the responsible person to drive routine operations of the client dedicated unit in an efficient manner.

Requirement
Manage the day-to-day functions of the dedicated Client Unit and implement existing Policies and Procedures in an effective manner.
Manage team roster and assign shifts for Authorizations and Customer Service based on business demands.
Identify training requirements amongst team members and provide feedback to the departments management.
Supervise the team on quality assurance perspectives and provide required guidance and support.

Under the guidance of the Medical Manager, assign shifts and jobs based on anticipated volumes and business demands ensuring the outlined objectives of the team and SLAs are met.

Monitor and review Authorizations and Customer Service in order to ensure that objectives are met in a timely and efficient manner and in adherence to procedural and contractual requirements.

Counter sign and review authorizations in line with the laid authority matrix and provide regular feedback to the team on both medical and policy decisions.

Review pending cases on regular basis and ensure SLAs are fully met and in line with authorization TATs.
Handle complex medical and customer service issues.
Provide continuous coaching and feedback to the team on effective medical judgement.

Identify fraud & abuse trends, investigate authenticity of any escalated fraud cases from the team and approve/deny the medical case.

Prepare quarterly/annual KPI reports.
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