Compliance Officer

1 week ago

Dubai, Dubai, United Arab Emirates Prime Owners Association Management Services Full time

We are currently seeking a dynamic and experienced Operations Manager to lead our operational activities and ensure the efficient functioning of our property management services.

As Operations Manager, you will play a pivotal role in managing day-to-day operations, improving processes, and fostering a culture of excellence within our organization.


Key Responsibilities:

  • Lead and oversee the daytoday operations of the company, including property management, financial management, vendor relations, and customer service.
  • Develop and implement operational policies, procedures, and performance standards to enhance efficiency and effectiveness.
  • Collaborate with department heads to set operational goals and align them with the company's strategic objectives.
  • Manage and optimize the allocation of resources, including staffing, budget, and technology, to meet operational goals.
  • Continuously analyse and improve operational processes to enhance client satisfaction and service delivery.
  • Maintain a focus on cost control and financial stewardship by monitoring budgets, expenses, and resource utilization.
  • Lead and inspire a highperforming team, providing guidance, training, and development opportunities.
  • Foster a culture of customercentric service excellence, both internally and externally.
  • Oversee vendor relationships and contracts, ensuring quality service and cost efficiency.
  • Report regularly to senior management and executive leadership on operational performance, challenges, and opportunities.

Qualifications:

  • Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
  • Proven experience in a leadership role within the property management, real estate, or related industry, with at least 3 years of experience.
  • Strong operational acumen with a track record of process improvement, cost management, and achieving operational objectives.
  • Excellent communication and interpersonal skills, with the ability to lead, motivate, and inspire teams.
  • Proficiency in using operational management software and tools.
  • Strong problemsolving and decisionmaking abilities.
  • Exceptional organizational and time management skills.
  • Knowledge of local, state, and federal laws and regulations pertaining to homeowner associations and property management.
  • Ability to work collaboratively with other departments, vendors, and clients to meet operational goals.
  • Commitment to a high level of client service and client satisfaction.
We are currently seeking a dedicated and experienced Facility Manager to join our team.

As a Facility Manager, you will play a pivotal role in overseeing and managing the maintenance and the day to day upkeep of the properties assigned to you.


Key Responsibilities:

  • Provide strong leadership and management for homeowner associations, ensuring they operate efficiently in accordance with governing documents, bylaws, and regulations.
  • Act as the primary point of contact for association boards, offering expert guidance and support in their decisionmaking processes.
  • Oversee financial management, including budget preparation, financial reporting, and assessment collections, with a focus on strategic financial planning.
  • Coordinate and attend association meetings, including annual meetings and board meetings, and prepare meeting agendas and minutes.
  • Collaborate with vendors, contractors, and service providers to ensure the timely completion of maintenance and repair projects, emphasizing quality and costeffectiveness.
  • Handle member inquiries and concerns professionally, addressing issues and maintaining a high level of customer satisfaction.
  • Lead in the development of longterm strategic plans and capital improvement projects, ensuring they align with association goals and objectives.
  • Ensure compliance with local, state, and federal laws and regulations governing homeowner associations, staying abreast of industry best practices and emerging trends.
  • Mentor and guide junior association managers within the team.
  • Maintain accurate records, documents, and files related to each association under management.

Qualifications:

  • Bachelor's degree in Business Administration, Real Estate, or a related field (preferred).
  • Proven experience in homeowner association management, property management, or a related field.
  • Strong knowledge of association operations, governance, and financial management, with a minimum of 3 years of relevant experience.
  • Excellent communication and interpersonal skills, both written and verbal, with a demonstrated ability to build and maintain positive client relationships.
  • Exceptional organizational and time management abilities, including proficiency in project and team leadership.
  • Proficiency in using property management software and tools.
  • Indepth familiarity with local and state laws and regulations pertaining to homeowner associations.
  • Ability to work independently and as par

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