Cluster Groups Coordinator

2 weeks ago

Dubai, Dubai, United Arab Emirates FAIRMONT Full time

Company Description
At Fairmont Hotels & Resorts, we like to call a Group Coordinator as Sales Professional.

From the friendly and competent advice to the "booking completed":
Our Revenue and Reservations team ensures that guests are happy from the first to the last moment. We're looking forward to welcoming you to the Revenue & Reservation Team as Cluster Groups Coordinator.

COME AS YOU ARE AND SHOW US YOUR VISION

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 2
  • Responsible for the sales and management of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast).
  • This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.
  • Handle any other department issues related to groups (follow up on prepayment, routing, vouchers)
  • Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
  • Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
  • Produce reports and statistics as requested by the Revenue Team. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3month Group Forecasts.
  • Manage Group payments, cancellations, rooming lists and terms and conditions.
  • Maintains a precise filing system for all Group reservations and correspondence.
  • Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).
  • Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue / Sales / Operations Teams are informed of any guest feedback.
  • Ensures a clear line of communication with other departments for special requests or other reservationrelated matters.
  • Clear communication with all staff in relation to all group related topics.
  • Ensure VIP and complimentary room night procedures are adhered to.
  • Ensure Accor brand and company standards are implemented and updated.
  • Ensure security and safety procedures are updated and implemented.
  • Promotes and maintains good public relations with PCO's, travel agents, airline companies and commercial organizations and solicits business for the hotel.
  • Promotes positive working environment by developing positive team spirit.
  • Setup of confidential contracts and agreements
  • Other duties as requested.
  • Ensure group blocks are updated with correct rate code and market code when entering the blocks.

Talent & Culture Responsibilities

Assist the (Department) Management Team in the following:

  • Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
  • Induct new staff into the team, Department and Hotel in the first week of their employment following guidelines. Ensure all duties in accordance with the Brand and Service Standards and Procedures Manuals.
  • Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.

Health & Safety

  • Notify your Manager of any reason you may not be capable of performing your tasks safely.
  • Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.
  • Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.
  • Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
  • Attend and actively participate in all WH&S training required of you by the Hotel.
  • Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form.
  • Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
  • Work cohesively in conjunction with the hotel's rehabilitation program, as required.
  • Maintain standards of hygiene for food handling and presentation as prescribed by council / legisla

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