Boutique Manager

1 week ago

Dubai, Dubai, United Arab Emirates Breitling Full time

Breitling stands apart from other watch brands with its focus on casual, sustainable and inclusive luxury. We are looking for a
Boutique Manager to join our
#Squad.

Your responsibilities:

  • Business Management:
  • Motivate and drive team to maximize sales and consistently achieve sales budget objectives while ensuring operational integrity
  • Demonstrate sales leadership analyse the store performance and have a commercial mindset when making decisions that drive the business
  • Providie customers with product knowledge and recommendations on which products would best suit their needs.
  • Ensure implementation of merchandising that is personalized to potential customers.
  • Maintain relationships with current clients through regular contact to ensure satisfaction with the company's services.
  • Interact with potential clients to determine their needs and interests to make appropriate recommendations.
  • Ensure the client experience is memorable by showing a good understanding of their customer and their requirements.
  • Provide customers with insightful and interactive product demonstrations so they can experience the product before making a purchase.
  • Create an environment that encourages customers to spend time in the store and encourages them to make additional purchases.
  • Provide customers with information about products and services offered by other departments e.g. after sales services, product warranty.
  • Team Development:
  • Manage Sales Associates through clear communication and review of objectives, priority setting and coaching to achieve boutique targets
  • Ensure consistent participation and training of all sales team (High level of product knowledge & sales techniques expected)
  • Proactive and close coordination with all company departments e.g. Marketing, Operations, to share details and to ensure the success of the boutique
  • Client Developemnt:
  • Lead the team on executing consistently 1st class customer service and after sales experiences to increase and retain customer loyalty
  • Develop clients & prospects database
  • Ensure the implementation, execution and measurement of company CRM initiatives through team action plans and efficient use of SalesForce.
  • Capture meaningful customer data to build professional relationships and personalize future client development opportunities
  • Respond and resolve customer concerns in a professional and rapid manner
  • Implement action plans to generate new business
  • Promote brand awareness, establish store presence, and capture competitive market share through boutique events which promote high client attendance and strong sales results.

Your profile:

  • You have minimum 5 years of experience in a luxury environment in a similar role with indepth knowledge of luxury retail and/or consumer goods in the UAE
  • You have strong negotiation skills and the ability to handle objections
  • You also have excellent interpersonal skills and ability to work in a team environment
  • You are bilingual in English and Arabic ; any other language will be considered.

At Breitling, we are:

  • Entrepreneuriallyminded
  • Doers and resultsdriven
  • Innovative thinkers
  • Explorers and experimenters
  • Ethical and inclusive
  • Inspired by heritage and craftsmanship

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