Guest Relations Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates RIXOS Full time

Company Description Guest Relations Manager**As a Guest Relations Manager, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the function.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
  • Keep Misenplace ready for VIP arrival , room keys, welcome drink)
  • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
  • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
  • Ensure that all messages, mails and packages are delivered to the guest room.
  • Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
  • Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.
  • Check Hotel situation, occupancy, functions, groups, VIPs.
  • Reannounce VIP rooms to Housekeeping and F&B departments.
  • Check if all departure details for the day have been taken, as well as for the next day.
  • To arrange for bouquets, cake and cards in case of guest's anniversary and birthdays.
  • Handling online reviews, control feedback and presence on social platforms.
  • Ensures all staff is thoroughly familiar with the Hotel's emergency procedures and in a state of preparedness for any emergency which may occur.
  • Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Director of HR and the Training Manager.
  • Reviews Duty Manager/Night Manager book daily and takes corrective action when necessary. Also reviews switchboard logbook daily.
  • He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
  • Assumes responsibility of Duty Manager when scheduled to do so.
  • Other duties as assigned.

Your experience and skills include:

  • Minimum of 46 years' experience as a Guest Relations Manager in hotel is preferred.
  • Fluent English speaker and additional Russian language
  • Experience in the GCC and/or Middle East Region is a plus.
  • Excellent communication skills, both written and verbal required.
  • Be committed to exceeding guest expectations
  • Understanding of all hotel management best practices
  • Handson experience with Hotel Management software (PMS)
  • Customer service driven with outstanding communication and active listening skills
  • Excellent problemsolving and multitasking skills
  • Leadership skills along with the ability to motivate a team into high performance
  • Ability to work flexible hours
  • Strong sense of responsibility and a professional presentation

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

  • Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

    Inspiring opportunities in every corner of the worldALREADY ENROLLED?Update your data, view your application and progressARE YOU A FORMER MANDARIN ORIENTAL COLLEAGUE OR INTERN?Access the careers site exclusive to our Forever Fans for:Priority consideration when applyingA fast-track interview & selection process and, upon successful rehire, a tailored...


  • Dubai, Dubai, United Arab Emirates SOFITEL Full time

    Company DescriptionWe are far more than a worldwide leader. We are more than women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differencesYes, we lead the way. But we want to go further, with audacity, with imagination,...


  • Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    Position: Guest Relations Manager - Mandarin Oriental Downtown, Dubai (Full time #539497)Property / Office: Mandarin Oriental Downtown, DubaiLocation: Dubai, United Arab EmiratesNestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With...


  • Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Full time

    Guest Relations Manager - Mandarin Oriental Downtown, DubaiProperty / Office: - Mandarin Oriental Downtown, Dubai Location: Dubai, United Arab Emirates Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's...


  • Dubai, Dubai, United Arab Emirates Skelmore consulting Full time

    Position PurposeEnsure that the hostesses are carrying out their assigned duties effectively. Make sure that the guests are being greeted well and that they are being attended promptly and are being offered the best possible services. Responsible for providing high end level support and information to the guests and is responsible for handling the financial...


  • Dubai, Dubai, United Arab Emirates Accor Hotels Full time

    The job posting is outdated and position may be filled Live and project the goal, philosophy, vision, mission and core values of the company. Adheres to company grooming standards at all time. Is a continual source of information, help and assistance to all guests. Prepares the weekly duty rosters. Supervise Guest Relation Officers. Keeps the immediate...


  • Dubai, Dubai, United Arab Emirates Sexy Fish Dubai - Management Full time

    Sexy Fish Dubai is a luxurious dining and entertainment destination located in the heart of the vibrant DIFC scene. Inspired by its iconic London counterpart, Sexy Fish Dubai offers an exquisite fusion of innovative cocktails, world-class cuisine, and captivating ambiance. Our food takes its inspiration from Asian cuisine, with a focus on Japan - sushi,...


  • Dubai, Dubai, United Arab Emirates Hilton Dubai Full time

    The job posting is outdated and position may be filledJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsAs a Guest Relation Manager for Conrad Dubai, you will be responsible for performing the following tasks to the...

  • Guest Relations

    2 weeks ago


    Dubai, Dubai, United Arab Emirates VALTRANS TRANSPORTATION SYSTEMS & SERVICES Full time

    Responsibilities: Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction. Respond to guests needs and anticipate their unstated ones. Expect and react promptly to guests' requirements and inquires. Actively listen and resolve guests' complaints. Oversee and coordinate all...


  • Dubai, Dubai, United Arab Emirates Hilton Dubai Full time

    The job posting is outdated and position may be filled Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs As a Guest Relation Manager for Conrad Dubai, you will be responsible for performing the following...


  • Dubai, Dubai, United Arab Emirates Marriott International, Inc. Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations,...


  • Dubai, Dubai, United Arab Emirates Pullman Dubai Downtown Full time

    Guest Relations ManagerPassionate about Guest relations? As a Guest Relations Manager, you will work with your team to create unforgettable experiences for our guests.What is in it for you:Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work...


  • Dubai, Dubai, United Arab Emirates Accor Full time

    Job DescriptionWhat you will be doing: Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all timeResolve guests complaints/...


  • Dubai, Dubai, United Arab Emirates CHALET BEREZKA RESTAURANT LLC Full time

    Ensuring all hostesses provide a warm welcome and a fond farewell to each guest. Answering incoming calls, booking reservations, and providing appropriate service as per Chalet Berezka standards. Answering phone calls with knowledge of the operation of the restaurant and directing the guests as needed. Relating diplomatically and courteously with guests to...


  • Dubai, Dubai, United Arab Emirates Exclusive Holiday Homes LLC Full time

    Please only apply if 1) Your are in Dubai, 2) have a car or can hire a car 3) have a UAE driving license 4) Have a bachelors degree 5) Have prior experience in Hotels / Holiday Homes / Dubai real estate.This job is about sales and building relationshipsExclusive Holiday Homes LLC – Exclusive Holiday Homes is proud to present one of the best and most...


  • Dubai, Dubai, United Arab Emirates Exclusive Holiday Homes LLC Full time

    This job is about sales and building relationshipsExclusive Holiday Homes LLC - Exclusive Holiday Homes is proud to present one of the best and most exclusive real estate portfolios in the world. Our guests range from top footballers to film stars. We maintain our properties with no expense spared, and service guests with our best in class guest relations...


  • Dubai, Dubai, United Arab Emirates Accor Full time

    JobDescriptionWhatyou will be doing:Prepare for daily VIPs arrivals interms of room allocation, amenities and special requests ofGuests.Keep Mis-en-place ready for VIP arrival(Reg.-cards, room keys, welcome drink)Providefriendly sand courteous service to guest and respond promptly toall requests and inquiries at all timeResolveguests complaints/ requests and...


  • Dubai, Dubai, United Arab Emirates HILTON Full time

    As Guest Relations Assistant Manager, youwill support the needs of VIP Guests and inform other Team Membersof VIP needs in order to ensure an exceptional Guest experience. AGuest Relations Assistant Manager is responsible for managing thefirst impressions of our Guests and, therefore, must perform thefollowing tasks to the highest standards:Assist Guest...


  • Dubai, Dubai, United Arab Emirates Kingsmen Agency Full time

    Must be British native.Guest Relations Manager duties and responsibilities Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests' requirements and inquires Actively listen and...


  • Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    Position: Assistant Guest Relations Manager (Full time #535967)Property / Office: Mandarin Oriental Jumeira, DubaiLocation: Dubai, United Arab EmiratesResponsibilities Act as Chairperson of Guest Recognition. Act as a hotel ambassador at all times. Responsible for all aspects of the hotel Butlers. Accountable for results from Guest Database audit, Guest...