![CHALET BEREZKA RESTAURANT LLC](https://media.trabajo.org/img/noimg.jpg)
Guest Relations Manager
2 weeks ago
- Answering incoming calls, booking reservations, and providing appropriate service as per Chalet Berezka standards.
- Answering phone calls with knowledge of the operation of the restaurant and directing the guests as needed.
- Relating diplomatically and courteously with guests to always ensure excellent service.
- Directing and instructing the dining room personnel on guests' needs to ensure they receive fast and quality service from the moment they arrive.
- Listening and responding positively to guest questions, and concerns, and resolving issues by showing compassion and building trust.
- Acknowledging and thanking exiting guests, asking them to return, about their dining experience, and following through with the manager with any guest issues.
- Scheduling, and training all host staff.
- Conducting monthly meetings and illustrating the proper techniques and etiquette for service.
- Coaching and counseling Host staff (when appropriate);
- Monitoring staff performance, defining performance requirements, and developing action plans for achievement of goals;
- Maintaining a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, coworkers, and management.
- Treating all guests in a manner to ensure their complete satisfaction & and always striving to exceed their expectations.
- Establishing and maintaining a strong work/guest relationship.
- Promoting Chalet Berezka's image by displaying impeccable manners, diplomacy, and tact towards restaurant guests and management.
- Walking through the dining area to note and correct any irregularities (lights burned out, furniture cooked, etc.).
- Always maintaining a professional and sharp appearance.
- Complies with health, safety & hygiene standards.
- Opening and closing shift accordingly.
Salary:
AED6, AED7,000.00 per month
Ability to Commute:
- Dubai (required)
Ability to Relocate:
- Dubai: Relocate before starting work (required)
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