Relationship Manager Hindi

2 weeks ago


Dubai, Dubai, United Arab Emirates B2Broker Full time

Responsibilities:

  • Establishing and maintaining strong relationships across teams and with staff/clients;
  • Maintenance and support of existing clients. Keeping good relationships and loyalty of clients to our company through highly professional communication skills;
  • Processing of incoming client requests in English / Hindi and gathering maximum possible information to resolve an issue maintaining a mínimal response time;
  • Negotiations about the project, payment and contract conditions tracking;
  • Work independently on a problem using existing knowledge base and access to systems;
  • Managing and upholding the troubleshooting escalation process;
  • Determine when a problem is beyond the current level of competence and needs to be escalated to the next level for further resolution;
  • Provide reports to the management.

Requirements:

Obligatory

  • Hindi / English + Additional language is a bonus;
  • Communication skills ( soft);
  • Experience in servicing client. / working with people;
  • Ability to handle challenges in a preferable way.

Preferably

  • Relevant experience;
  • Additional language skill.

Conditions:

  • Reliability: official employment from the first day, guaranteed bonuses (13th Salary), bonuses, annual employee review (salary review or bonus, feedback on work results);
  • Stability: our clients are in different countries, therefore we are ready for any changes in work of any country;
  • Development: a lot of projects and products, which means increasing expertise in working with different technologies, or even switching to completely new ones for you within the company;
  • Active corporate life: we participate in thematic conferences and forums in our cool sphere of business, corporate parties in the best restaurants of the city with participation of stars, etc;
  • Comfort: Offices are in different countries, so after a year of hard work, you have the option to move from one country to another, or to relocate. You can work from anywhere in the world.

Pay:
From AED5,500.00 per month

Application Question(s):

  • Do you have experience with customer service?


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