Club Lounge Manager
2 weeks ago
The Club Lounge is based on exclusive access only elevating the guest experience to a heightened sense of luxury.
Therefore, the correct incumbent is a critical part of its operation. We are looking for an exceptional individual who will bring sophistication, warmth, and efficiency to every guest experience.
Key responsibilities:
VIP Guest Liaison:
Act as the main point of contact for VIP guests, briefing hotel departments on their needs.
Feedback and Resolution:
Solicit regular feedback, promptly address guest queries and concerns, and manage efficient resolution of complaints.
Team Coordination:
Coordinate VIP matters with operating departments, keep the team informed, and oversee scheduling for guest satisfaction.
Performance Management:
Manage team performance through reviews, training programs, and disciplinary procedures, ensuring a positive workplace.
Effective Communication:
Communicate internally and externally for personalized guest experiences, and ensure colleagues are well-trained and confident in their roles
Qualifications/ Experience:
Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration Minimum one year experience as Club Lounge or Guest Experience Manager in a 5 Star Luxury Hotel Experience in a resort is an added advantage.
Excellent interpersonal and guest relationsskills
Ability to lead a diverse team Excellent English communication skills, written and verbal Additional languages
Health insurance, Uniforms provided along with hotel laundry
30 vacation days per annum as per UAE Labour Law
48 weekly & operational
Probation period: 6 months
Notice period: 2 months
Language:
Russian Language speaker
Flight allowance to home destination for self every 12 months
Job Types:
Full-time, Permanent
Salary:
AED6, AED7,000.00 per month
Language:
- Russian (required)
Ability to Commute:
- Ras alKhaimah (required)
Ability to Relocate:
- Ras alKhaimah: Relocate before starting work (required)
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