Club Lounge Manager

2 weeks ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Beehive HR Full time
We are hiring for reputable 5 star properties in Ras Al Khaimah, UAE.

The Club Lounge is based on exclusive access only elevating the guest experience to a heightened sense of luxury.
Therefore, the correct incumbent is a critical part of its operation. We are looking for an exceptional individual who will bring sophistication, warmth, and efficiency to every guest experience.

Key responsibilities:

VIP Guest Liaison:
Act as the main point of contact for VIP guests, briefing hotel departments on their needs.

Feedback and Resolution:
Solicit regular feedback, promptly address guest queries and concerns, and manage efficient resolution of complaints.

Team Coordination:
Coordinate VIP matters with operating departments, keep the team informed, and oversee scheduling for guest satisfaction.

Performance Management:
Manage team performance through reviews, training programs, and disciplinary procedures, ensuring a positive workplace.

Effective Communication:
Communicate internally and externally for personalized guest experiences, and ensure colleagues are well-trained and confident in their roles

Qualifications/ Experience:

Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration Minimum one year experience as Club Lounge or Guest Experience Manager in a 5 Star Luxury Hotel Experience in a resort is an added advantage.

Excellent interpersonal and guest relations

skills

Ability to lead a diverse team Excellent English communication skills, written and verbal Additional languages

Health insurance, Uniforms provided along with hotel laundry

30 vacation days per annum as per UAE Labour Law

48 weekly & operational

Probation period: 6 months

Notice period: 2 months

Language:
Russian Language speaker

Flight allowance to home destination for self every 12 months

Job Types:
Full-time, Permanent

Salary:
AED6, AED7,000.00 per month

Language:

  • Russian (required)

Ability to Commute:

  • Ras alKhaimah (required)

Ability to Relocate:

  • Ras alKhaimah: Relocate before starting work (required)


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