Food & Beverage Training Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

Job Number

Job Category Human Resources

Location Le Méridien Dubai Hotel & Conference Centre, Airport Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY


The Training Manager FB is assisting the Director, Food and Beverage and Executive Chef to develop plan and manage learning and development programs for the Food and Beverage division to meet both the individual and organizational needs.

Work alongside, develop and manage a pool of departmental trainers to ensure that regular and consistent departmental training is delivered to fulfill the needs of all operational departments.

Promote and inform employees about all training programs, display leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Must Help colleagues identify specific behaviors that will contribute to service excellence, ensure colleagues receive on-going training to understand guest expectations, use effective training methods to ensure colleagues have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.


CANDIDATE PROFILE

Education and Experience

  • 2year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR

  • 4year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

CORE WORK ACTIVITIES

Administering Employee Training Programs

  • Promotes and informs employees about all training programs.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Helps employees identify specific behaviors that will contribute to service excellence.
  • Ensures employees receive ongoing training to understand guest expectations.
  • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  • Meets with training cadre on a regular basis to support training efforts.
  • Observes service behaviors of employees and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness

  • Monitors enrollment and attendance at training classes.
  • Meets regularly with participants to assess progress and address concerns.
  • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Measures transfer of learning from training courses to the operation.
  • Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

  • Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
  • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
  • Makes any necessary adjustments to training methodology and/or retrains as appropriate.
  • Aligns current training and development programs to effectively impact key business indicators.
  • Establishes guidelines so employees understand expectations and parameters.
  • Develops specific training to improve service performance.
  • Drives brand values and philosophy in all training and development activities.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Training Budgets

  • Participates in the development of the Training budget as required.
  • Manages budget in alignment with Human Resources and property financial goals.
  • Manages department controllable expenses to achieve or exceed budgeted goals.
  • Utilizes Pcard if appropriate to control and monitor departmental expenditures.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._


At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life.

Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination.

We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're loo

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