Patient Coordinator/scheduler

1 week ago


Dubai, Dubai, United Arab Emirates Padra Medical Center Full time

Job Overview:

We are seeking an experienced, customer focused and dynamic Reception Sales Agent to join our sales team.

The Reception Sales Agent Job will be responsible for ensuring a seamless experience for both new and existing patients visiting our clinic for hair transplant and related procedures.

This role requires excellent communication skills, sales skils, attention to detail, and the ability to handle multiple tasks efficiently.

Responsibilities:

-
Product Sales:

  • Promote Padra vitamins, shampoo, and spray products to patients postsurgery.
  • Provide accurate information (e.g. product features, pricing and aftersales services).
  • Answer customers' questions about specific products/services.
  • Conduct price and feature comparisons to facilitate purchasing.
  • Crosssell products.
  • Ensure racks are fully stocked.
-
Existing Patient Sales & Support:

  • Assist existing patients with medication orders, laser treatments, and addressing queries or concerns about surgery.
  • Facilitate scheduling for surgery, including blood tests, consent forms, and presurgery instructions.
  • Provide ongoing support and followup to ensure patient satisfaction and adherence to treatment plans.
-
Sales Support:

  • Conduct regular followups to confirm surgery dates or address any concerns.
  • Encourage patients to proceed with surgery and provide information to help them make informed decisions.
  • Offer reasonable discounts or incentives to encourage patients to reconsider hair transplant procedures.
-
Patient Management:

  • Provide detailed information about Platelet-Rich Plasma (PRP) procedures and package details.
  • Assist patients in completing consent forms, processing payments, and scheduling PRP appointments.

Qualifications:

  • Proven experience in retail/services management, with a focus on sales leadership.
  • Strong leadership and motivational skills.
  • Excellent communication and interpersonal abilities.
  • Demonstrated ability to develop and implement successful sales strategies.

Education and Experience:

  • Bachelor's degree in business administration or a related field (preferred).
  • Minimum of 5 years of experience in Sales and Customer Service.


Language
  • Arabic & English.


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