Governance and Compliance Senior Specialist

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Omnix International Full time
Groupe RMO recrute pour le compte de son client un H tel de luxe bas Casablanca un superviseur des soins/SPA

Missions :

- Contr le la qualit des renseignements du fichier clients.
  • - Responsable de la pertinence des r ponses par mail/ t l phone.
  • - formalise et met en place le protocole daccueil.
  • - Forme les th rapeutes et toutes personnes du Spa en contact avec la client le.
  • - Responsable du taux de satisfaction, de laccueil des clients et du respect des proc dures de lh tel.
  • - Cr e un protocole pour le traitement des r clamations clients, et forme les th rapeutes savoir traiter une insatisfaction.
    - Contr le la mise en uvre des proc dures et protocoles et les met jour en cas de besoin.

- D finit les objectifs mensuels, qualitatifs et quantitatifs.

  • - Participe au recrutement, int gration, et supervision des th rapeutes.


Profil
- Titulaire dun dipl me en H tellerie/Tourisme/gestion ou quivalent avec une premi re exp rience dans un poste similaire.
- Connaissance des diff rents m tiers relatifs au SPA (esth tique, massages, soins...)
- Bon niveau de communication en Fran ais et anglais

- Titulaire d\'un dipl me en H tellerie/Tourisme/gestion ou quivalent avec une premi re exp rience dans un poste similaire. - Connaissance des diff rents m tiers relatifs au SPA (esth tique, massages, soins...) - Bon niveau de communication en Fran ais et anglais

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