Duty Manager

1 week ago

Dubai, Dubai, United Arab Emirates Park Regis Hotel Business Bay Full time

As a Duty Manager at Park Regis Business Bay Hotel, you are responsible for the efficient management of the front desk operations specifically arrival and departure involving the reception and cashiering in a smooth and efficient manner to ensure guest satisfaction.


Responsibilities:

  • Oversee the daily Operations of the Front Desk.
  • Coach, lead, guide and direct the efforts of the team of Reception Agents.
  • Provide support to Front Desk manager in the daily operational duties.
  • Consistently offer friendly, engaging and a service culture that contributes positively to the service provided within our brands.
  • Adhere to the established financial guidelines and control all costs.
  • Regularly review "Open Balance" report and ensure that guests inhouse have sufficient deposit to cover for their estimated total charges upon departure.
  • Verify and imprint credit cards for authorization/completion/sale using electronic acceptance methods.
  • Perform accurate, moderately complex arithmetic functions using acceptable electronic device; including corrections and adjustments in guest folio.
  • Maintain an accurate filing system.
  • Liaise with Front Desk colleagues on all outstanding bills and ensure full payment of departing guests.
  • Ensure that the hotel credit policies are adhered to at all times.
  • Perform daily "bucket check report" against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.
  • Ensure that team members and one's cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
  • Review all reservations, assign room blockings
  • Constantly check reservations to ensure room availability and special blockings are handled correctly.
  • Perform registration process by obtaining data from guest and by observing the established guidelines.
  • Check all transactions performed by Front Desk colleagues during shift and countersign on designated space in the registration card signifying approval.
  • Ensure that repeat guests are preregistered, when necessary.
  • Update and maintain guest history/profile of all guests.
  • Overlook and drive ALL loyalty and guest recognition programs.
  • Manage the submission of all local government requirements/information concerning hotel guests.
  • Manage the strict control of room keys.
  • Ensure that all rooms which are due to checkout are checked and the daily housekeeping discrepancy reports are resolved.
  • Promotes and follows a safe work environment.
  • Promotes and leads a service driven, results driven work environment.
  • Follows departmental SOP"s (Standard Operating Procedures) including all safety policies.
  • Promote all hotel services, offers and facilities and their operating hours.

Qualifications:

  • Passion for guest service.
  • Excellent written and verbal communication, interpersonal and leadership skills.
  • Highly organized, resultsoriented with the ability to be flexible and work well under pressure.
  • Fluency in English, Arabic or third language
  • Must have the ability to handle a multitude of tasks and Guest requests.
  • Knowledge of IDS
  • Ability to work independently and prioritize responsibilities.
  • Experience with a Hotel loyalty program an asset.
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Monthly Remuneration Package
AED 4,000 all inclusive

Pay:
AED4,000.00 per month

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