Senior Collection Executive

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Khidmah Full time

About the Role:

The primary purpose of the Senior Collection Executive role is to lead and manage the collection efforts within an organization, ensuring the efficient and effective recovery of outstanding debts while maintaining positive customer relationships.

By overseeing a team of collection agents and implementing strategic approaches, the Senior Collection Executive plays a critical role in minimizing bad debt exposure and optimizing cash flow for the organization.

Responsible for managing and collecting all the outstanding accounts receivable from clients and customers. And responsible for other aspects of collections, resolving customer billing problems and reducing the number of accounts receivable. In addition to generating, cancelling, and re-issuing invoices & receipts in the system. While keeping good track of all the upcoming due payments (PDC's)

Roles, Responsibilities, Duties:
Leading

Collection Efforts:
Take charge of the overall collection process, overseeing and coordinating activities to ensure timely recovery of outstanding dues.

Monitor outstanding invoices and payments due from customers, with a particular focus on managing customer aging and addressing overdue amounts.

Demonstrate problem-solving abilities by coordinating with finance and operations teams to rectify invoices, Service Entry Sheets (SES), work completion reports, etc., which may be necessary for customers to make payments against outstanding invoices.

Oversee reconciliation of all customer accounts with finance and operations teams, ensuring prompt resolution of any outstanding matters.

Assist the finance team in creating appropriate bad debt provisions by providing timely input on customer performance related to specific bad debt provisions.

Facilitating the cash management by achieving weekly and monthly collection target ser by CEO / ED – finance Portfolio Management:
Manage a portfolio of overdue accounts, devising strategies to maximize collections while maintaining positive customer relationships

Team Supervision:
Supervise a team of collection agents (as and when the team will expand), providing guidance, support, and training to ensure high performance and adherence to company policies and procedures

Performance Monitoring:
Monitor the performance of collection agents, tracking key metrics such as call volumes, promises to pay, and collections achieved, and providing feedback for improvement

Strategy Development:
Develop effective collection strategies tailored to different types of accounts and customer profiles, continuously refining approaches based on feedback and performance analysis

Negotiation and Conflict Resolution:
Handle escalated collection issues, negotiating payment arrangements with overdue customers and resolving disputes in a professional and amicable manner

Documentation and Reporting:
Maintain accurate records of collection activities, documenting communication with customers, updating account information, and preparing regular reports on collection performance for management review

Compliance Adherence:
Ensure compliance with regulatory requirements and company policies governing debt collection practices, staying informed about relevant laws and regulations

Customer Communication:
Communicate with customers in a clear, respectful, and empathetic manner, effectively conveying the consequences of non-payment while exploring mutually beneficial solutions

Continuous Improvement:
Identify areas for process improvement within the collection function, proposing and implementing initiatives to enhance efficiency, effectiveness, and customer satisfaction

Cross-Functional Collaboration:
Collaborate with other departments such as finance, operations, BD team, and legal to address complex collection issues and streamline processes for better outcomes

Risk Management:

Assess credit risk associated with overdue accounts, recommending appropriate actions to mitigate risk and minimize losses for the organization.


Occupational and workplace Health and Safety responsibilities:

In addition to all job specific responsibilities, all employees are required to adhere to all Khidmah health, safety and environmental (HSE) policies, procedures, practices, and relevant legal and statutory health, safety and environmental requirements and obligations.

All employees are personally responsible to familiarize themselves with these policies, procedures, practices, updates, etc.

Khidmah HSE department regularly updates existing and introduce new policies, procedures and practices and each employee is personally responsible to ensure they stay updated and compliant with all such updates and new additions.


Information Security responsibilities:

with Khidmah Information Security Policiesaware of and fulfil their information security responsibilitieswhoever handles sensitive company information have taken the Security Awareness Traininghow to report a security incident (to IT ServiceDesk or InfoSec).Disable his/her OS firewall and/or Antivirususe to authorized purposes, Protect access accounts, privileges, and associated passwords.

accountability of his/her individual user accounts, and maintain confidentialityQualifications:
A bachelor's degree in finance, accounting, business administration, or a related field is typically required.

Advanced degrees or professional certifications such as Certified Credit Executive (CCE) or Certified Collection Management Professional (CCMP) may be preferred.7 to 8 years of experience in relevant Industry.

Knowledge of Workplace Health and Safety (WH&S) practices and policies.

Proven experience in collection or similar fieldExcellent knowledge of billing proceduresComfortable working with targetsContact clients and discuss their overdue payments.

Excellent knowledge to work with MS Office especially Excel
#J-18808-Ljbffr

  • Accountant Collections

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates ADNOC Schools – Education Company Inside ADNOC Oil And Gas Group Full time

    Receives the list and files of the customer assigned from the Senior Collection Manager. Studies these files and plan his work program and priorities. Verifies additional information from Senior Collection Manager or Sales Manager regarding the customer. Classifies the customers to determine the given credit facility of each customer and discusses collection...

  • Senior Piping Engineer

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates HOVER SENIOR LIVING COMMUNITY Full time

    1. Bachelor's degree in Chemical or Mechanical Engineering from a reputed university.2. Minimum of 15 years of experience in the Oil & Gas Industry of which at least 7 years being related to design of Onshore with equally good knowledge in Onshore oil & gas processing.3. Fluency in English Language.4. Conversant with relevant International Code & Standards...

  • Collection Officer

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Fahim Group Full time

    The role will be under ALFAHIMALFAHIM Group is one of the UAE's most successful family businesses established in 1958 by the visionary late founder, Abdul Jalil Al Fahim. Based in Abu Dhabi, the Group has played an intrinsic role in the development of the country's progressive economy and continues to harness its assets to deliver on a clearly defined...

  • Senior Engineer, Piping

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates HOVER SENIOR LIVING COMMUNITY Full time

    Provide Engineering support and technical expertise to operating plants & pipeline, projects related to Pipeline discipline through all phases of project.. Acts as subject matter expert for Pipeline (Offshore & Onshore), participating in project implementation, peer reviews for other business units/areas, modifications, upgrading, capacity improvement etc....

  • Senior Business Data Analyst

    2 months ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Charterhouse UAE Full time

    ​Charterhouse is working with a government entity based in Abu Dhabi who is looking to hire a Senior Business Data Analyst. This role will play a crucial part in collecting, managing, and presenting strategic data to support decision-making within the organization. This position involves daily operations, continuous process improvement, and collaboration...

  • Senior Sales Executive

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Averda Full time

    #WeAreAverdaAbout UsAverda is the leading waste management and recycling company in the emerging world, operating in India and across the Middle East and Africa. The company provides a broad and specialised range of services to over 60,000 clients - large and small - across private and public sectors. These include the municipal authorities of major cities...

  • Executive Senior Executive Business Development

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Noria Capital LLP Full time

    Executive Senior Executive Business Development Executive Senior Executive Business Development Job DescriptionRoles & ResponsibilitiesMarketing and sales of electrical switchgear products like Switches, Sockets & Accessories of a leading brand in India.The position involves visit to target customers on a regular basis such as owner, architects, builders,...

  • Senior Sales Executive

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Gulf Data International Full time

    GDI takes pride in creating opportunities for personal growth and achievement. To apply for a job opening, please email your latest CV in MS Word or PDF format to , with the job title applied for in the subject line. Job DescriptionGDI is seeking a seasoned Senior Sales Executive with 7+ years of experience in Information Technology Fintech Sales in the...

  • Analyst

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Executive Solutions Full time

    Analyst Jobs in Abu Dhabi, UAE by Executive Solutions | AnalystExecutive Solutions - Abu Dhabi, UAE Posted In 2/12/2013 Apply For JobApplicants 27 Views 4787 Job Description Our client is a joint venture company specializing in Supply Chain Management and operates as an integral part of the network of worldwide subsidiaries with exclusive focus on Middle...

  • Team Leader

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Executive Solutions Full time

    Team Leader - Recruitment (UAE National Only) Jobs in Abu Dhabi, UAE by Executive Solutions | Team Leader - Recruitment (UAE National Only)Executive Solutions - Abu Dhabi, UAE Posted In 2/12/2013 Apply For JobApplicants 28 Views 5639 Job Description Executive Solutions is now partnering with a new Government Entity (Federal Authority) in the UAE. It is...

  • Senior Marketing and communication Executive

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Recruitment and Outsourcing Services, Abu Dhabi Full time

    Job Code: JPC - 3348Job Title: Senior Marketing And Communication ExecutiveDuration: 1 yearLocation: Abu DhabiExperience: 2-6 YearsLanguage: EnglishEducation: Bachelor's DegreeGeneral SummaryThe Senior Marketing & Communications Executive (SMCE) will be responsible for supporting the development and execution of the ZSC integrated marketing and...

  • Sales Executive

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Brainstorm Human Resources Consultants Full time

    Required Sales Executive for a logistics company. BS Degree in Business Administration or related course Minimum of 3 Years' Experience working as a Sales Executive Proven Contract Logistics Sales Experience Conduct intensive and structured prospecting of new clients to identify and develop new accounts to acquire potential and new clients that will...

  • Waiter / Waitress

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Executive Suites Full time

    A waiter is responsible for serving food and beverage in a courteous, professional, efficient and flexible service at all times, following the hotel standards. Responsible for the food hygiene and safety of the outlet and ensuring that all equipment is working properly. Perform opening and closing procedures. Arrange table setups before and after each...

  • Client Services Senior Associate

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates State Street Full time

    What you will be responsible forAs a Senior Associate Client Service team member, you will Act as a single point of contact for Custody only / full-service clients, liaising with other internal State Street departments to aid client deliverables. Actively engage with clients to collectively manage any open issues to a timely resolution. Knowledge of all...

  • Senior Property Consultant

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates ROYA HULUL REAL ESTATE LEASE AND MANAGEMENT SERVICES SOLE PROPRIETORSHIP LLC Full time

    Roya Hulul is a leading real estate company based in Abu Dhabi with a reputation for excellence and a commitment to delivering exceptional customer experience.Position Overview:We are seeking a skilled Senior Property Consultant to help clients in making wise property investment choices also accurately update clients on market conditions and trends. In order...

  • Senior Account Executive, Brand

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Edelman Full time

    Senior Account Executive, Brand ( Arabic Speaker) Edelman – Brand / Full-Time / Hybrid LinkedIn profile Loading Your full LinkedIn profile willbe shared. Learn more Edelman is committed to maintaining the same inclusive environment for candidates as for our employees. Addressing you by the correct pronoun is an important part of this commitment. Phone ...

  • Senior Program Manager

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Virtasant Full time

    Senior Program Manager | Virtasant Abu DhabiVirtasant is a fully-remote and globally distributed technology and business services company that brings the breadth and capability of more than 4,000 technology professionals in 130 countries. We started working in the public cloud in 2007, and over the last 13 years, our team has built or re-platformed over 200...

  • Senior Sales Manager

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Hotels Full time

    Company DescriptionHOTEL OVERVIEWStrategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at...

  • Outdoor Senior Sales Representative

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Amal Readymade Garments Workshop LLC Full time

    Senior Sales Representative - Uniforms, Gifts, Clothing for an established Brand.We are seeking an experienced Senior Sales Executive for our well established brand. The Candidate should have excellent track record of sales experience & Identify and pursue new sales opportunitiesRole: In this role, you will be responsible for acquiring new business...

  • Senior Manager

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Presight Full time

    Senior Manager | Presight Abu DhabiPresight, an ADX-listed public company limited by shares whose majority shareholder is Abu Dhabi company G42, is the region's leading big data analytics company powered by Artificial Intelligence ("AI").Presight is in search of a visionary Senior Manager – Strategic Projects. Reporting to the Senior Director for Strategic...