Host/hostess - Pierre's - F&b Service

2 weeks ago

United Arab Emirates InterContinental Full time
Do you see yourself as a Host/Hostess for InterContinental Hotel Dubai Festival City?


As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.


If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group properties in Dubai Festival City consist of four hotel brands.

These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn.

In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities.

We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one.

We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

A little taste of your day-to-day

  • Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
  • Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
  • Ensure restaurant operating equipment is clean and in working order
  • Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
  • Welcoming guests to the Restaurant, by using the Restaurant name
  • Inquiring if they have a reservation and noting it in the reservation book if they do
  • Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
  • Being attentive to guest requests
  • Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
  • Take telephone bookings and document in the Reservation book according to restaurant standards
  • Cross train wait staff and bus staff in hostess standards
  • Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
  • Accurately communicate any guest requests or requirements including dietary, allergens or special occasions with service and kitchens teams.
  • Maintain responsibility of cleanliness of hostess stations, all menus, and drink menus
  • Might assist with food and beverage service
  • Maintain detailed knowledge of menu, including ongoing promotions.
  • Ensure tables are cleared quietly and efficiently.
  • Carry food and beverage trays in a safe manner to minimize breakages
  • Contribute in setting up and maintaining the outlets database.
  • Reassure the guests' satisfaction upon their departure
  • Assist with OSL duties supporting social media content and communication.
  • Complete dockets accurately and clearly
  • Maintain current information on all general activities of the hotel
  • Check records have been completed to a satisfactory standard by Captains ready for reporting.
  • Responsible cash handling and accurate recording of financial reports both opening and closing sending promptly to senior management.
  • Reporting of equipment failure to correct department.
  • Comply with the hotel environmental, health and safety policies and procedures.
  • Task related administrational tasks
What we need from you

  • Great communication skills
  • Ability to work in a team and in different functions
  • Warm and inviting personality
  • Maintain a professional appearance at all times
  • Ability to think calmly under pressure
  • Display empathy to guests and colleagues
  • Willingness to learn openmindedly
  • Passion of food and curiosity for something new
  • Basic organisation skills in restaurant operation
What you can expect from us

We'll reward all your hard work with competitive salary and benefits.


So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

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