Operational Excellence Executive
1 week ago
- Implement Principal programs in the network.
- Develop improvement action plans and map it vs. Branch, Department, Management next step ownership.
- Implement Aftersales standards in the network.
- On-the-job training support in network to Dealer Principals, Aftersales Manager, Service Advisor, Technician and other relevant roles as per the need.
- Progress review with Dealer Principals and Branch Manager
- Publish management report on improvement, sustainment and escalation.
- Owner of respective branch improvement
What you will do:
- Conduct regular field visits and follow up with assigned branches to ensure the sustainment of all process/ programs rolled out in the network. Compile field visit reports/action plan on a timely manner.
- Identify performance gaps and develop action plans in consultation with branch management. Monitor progress of operational improvement activities on a weekly, monthly and quarterly basis to track status, achievements and anticipate support needs.
- Support the implementation of operational improvement projects by conducting detailed process studies in measuring and analyzing the effectiveness of program deployments.
- Conduct regular trainings/ refresher sessions to improve the understanding of process standards for all branch associates and each role objectives to fulfil process requirements. Support branch management in developing Process Champions.
- Act as an internal consultant for sharing and implementing operational excellence best practices across network. Support Operational Excellence Manager to improve the contents on Best Practice Bulletins.
- Monitor Process KPIs of assigned branches and support branch managers in doing gap analysis, implementation of corrective actions and assessments to ensure that the gap is closed.
- Perform the regular assessment of frontline staff to ensure their adherence on brand guidelines and customer service etiquettes.
- Works with ASMs in assigned branches to find ways to improve the overall profitability of the branches by reducing Operating Cost & Expenses.
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