International Benefits Operations Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Amazon Dubai Full time
  • International Benefits Operations Manager
International Benefits Operations Manager

The job posting is outdated and position may be filled

Responsibilities:

• Identify and help resolve issues, including providing support and guidance to employee escalations on benefit related topics, and working with internal employee support teams to manage appeals and exceptions.

• Work with benefit vendors to ensure existing and new administrative processes provide a consistent, frustration-free employee experience, in accordance with compliance standards and integrated with other vendors when applicable.

• People Management: Lead a team of BSS dedicated to specific region.

• Travel domestically/globally on a periodic basis as needed.

• Define and monitor benefits administration Critical to Quality (CTQs) metrics, perform root cause analysis on defects and implement remediating actions.

• Develop and execute change management strategies for benefits delivery and operational activities, including launching and integrating new or modified benefits plans, processes and vendors.

• Deliver project management support on complex benefit initiatives, including translating business needs into project plans, gathering customer requirements, conducting impact assessments, and defining milestones, timelines, deliverables and quality standards.

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