Restaurant General Manager

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates CatererGlobal Full time
Destination:
  • Setting and maintaining standards to ensure an efficient, effective, and hospitable customer experience.
  • Overall responsibility for all aspects of customer service, front and back of house.
  • Understanding of kitchen sections and hierarchy.
  • Conversant with suppliers, ordering process, delivery time scales, and product shelf life.
  • Technical understanding of recipe costing, GP figures, and menu planning.
  • Ensuring brand standards are upheld by all colleagues.
  • Completion of daily, weekly, and monthly paperwork.
  • Safe guarding all monies and completing paperwork in line with company policy.
  • Approving orders and ensuring they align with budget and stock requirements.
  • Forecasting revenue and product needs.
  • Aligning rosters with budget and business requirements.
  • Rectifying maintenance issues promptly.
  • Supporting Chef De Cuisine in managing kitchen team and operations.
  • Knowledge of local laws regarding alcohol service.
  • Leading team in food tastings and menu development.
  • Setting targets and motivating team to achieve them.
  • Handling complaints and reservations effectively.
  • Identifying areas for improvement in service and food quality.
  • Observing competition, market trends, and reacting accordingly.
General:
  • Disseminating corporate and hotel policies to colleagues.
  • Compliance with all business activities and decisions with laws and regulations.
  • Supporting Emirates Palace Mandarin Oriental People & Culture Strategic Policy.
  • Compliance with social media and safety policies.
  • Zero tolerance for harassment or discrimination.
  • Acting as a hotel ambassador.
  • Carrying out additional duties as requested by management.
  • Following the principle of Proper Planning Prevents Poor Performance.
Financial and administrative aspects:
  • Maintaining overview of point of sales setups and accuracy checks.
  • Monitoring monthly P&L and analyzing financial information.
  • Following accounting requirements for F&B outlets.
  • Reacting to market trends and competition.
Colleague Relations:
  • Providing leadership and support to restaurant colleagues.
  • Training, evaluating, and scheduling colleagues.
  • Implementing grooming and appearance standards.
  • Conducting performance reviews and creating development plans.
  • Encouraging inter-departmental communication and teamwork.
Guest Relations:
  • Monitoring needs of VIP guests dining in the restaurants.
  • Ensuring customer satisfaction and creating WOW moments.
  • Handling customer complaints effectively.


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