Duty Manager

1 week ago


Dubai, Dubai, United Arab Emirates Ennismore Full time

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units,with254 uniquely designed hotelrooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors,SLS Dubaiisone of the tallest hotelsand residences in the region.

Awondrous and strikinglandmark in Downtown District, designed by theaward- winning architects Aedasandinterior designer Paul Bishop,the SLS Dubai is a unique cabinet of curiosities that never ceases to delightJob DescriptionTake ownership and responsibility for Duty Management shiftsRecord in the Duty Log all/any incidents that occur in the hotel and follow up with the Assistant Director of RoomsReport any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriateKnowledge of all arrivals and departures, using guest name at all timesCheck current day arrivals and departures, taking appropriate action in the event of fully booked situationsFully conversant with current availability situation at any given time, and also future availabilityComplete knowledge of all features and services (including Food & Beverage outlets, spa/gym - menu/price/promotions/hours)Fully conversant with all hotel room types, numbers, layout, locations, ratesFully conversant with special packages, short and long-term promotions (hotel, outlets, spa)Liaise with Housekeeping and Engineering as required for Out Of Order roomsEnsure accuracy of input into reservation/front desk systems, and content/legibility of registration cardsManage upselling opportunities, email capture and other Front Office initiativesEnsure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and proceduresUndertake and complete any special projects, tasks or other reasonable request by Assistant Director of RoomsMeet and welcome regular, global card holders and VIP guestsEnsure Front Door entrance is covered at all timesQualificationsHigh School Diploma or equivalent requiredCollege Degree in Business, Hospitality, or Related field preferredOne to two years in a public contact position, preferably in an upscale or lifestyle brand hotelEnter and locate work related information using computers and/or point of sale systemsPossess a gracious, friendly, and fun demeanorAbility to multitask, work in a fast paced environment and have a high level attention to detailStrong verbal and written communication skills in EnglishMaintain positive and productive working relationships with other employees and departmentsAbility to work independently and to partner with others to promote an environment of teamworkKnowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations

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