Operations Coordinator

2 weeks ago


Dubai, Dubai, United Arab Emirates KNZ Consulting Full time
The job posting is outdated and position may be filled

Assist VantagePoint or any ERP/CRM Administrators

  • Ensure all systems are up to date
  • Ensure the team is sending the weekly reports complete and on time.
  • Ensure the team is monitoring all projects consumed hours and notifying sales, PM and cc leadership when 50% of planned hours is consumed.
  • Manage UAE resources schedule/working hours
  • Collaborate with KNZ PMs to understand coverage needs
  • Aim for 40 – 44 billable hours a week for each engineer
  • Manage KNZ goal of quoting clients withing 48hrs from the time they request a quote.
  • Assist AR/AP team and make sure all systems are reconciled within the 1st 10days of each month
  • Invoicing & Submit/reconcile expense reports
  • Manage all aspects of human resources such as payroll, insurance, visa, PRO, personnel issues and maintain related confidential files
  • Assist with annual review for all UAE resources in Feb/March.
  • Manage OEM relationships including partner level, available training and marketing funds
  • Provide Monthly and Quarterly Reports to KNZ leadership
  • UAE Revenue, UAE Operations cost and UAE resource Utilization
  • List OEM with partnership level including available training & marketing funds and what's the plan to move up the partnership level and utilize available funds.
  • CRM Pipeline and projected revenue. All projects in VP/ERP must have POP
  • Escalation Point of Contact for any UAE related issues
  • Plans goals/objectives for office operations and identifies the resources (staff, equipment, funds) required to attain the end results.
  • Monitors UAE office procedures and resolves problems through collaboration with pertinent
  • contacts, and implements changes as needed.
  • Assist with US operations
  • Assist with KNZ ISO 9001 certification
  • Assist with preparing KNZ to pursue ISO 27001 certification and CMMC certification
  • Business Development and market research
  • Write and distribute email, correspondence memos, letters, faxes and forms
  • Resolves operational problems related to customer service, accounting procedures and others.
  • Coordinates and oversees the completion of special projects as needed.
  • Types correspondence and various documentation in proper format and proofreads/distributes as assigned.

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