CRM & Services Manager | Dubai

2 weeks ago


Dubai, Dubai, United Arab Emirates L'Oréal Full time
CRM & Services Manager | L'Oréal Dubai

Our 36 international brands are divided into four unique Divisions: Luxe, Consumer Products, Dermatological Beauty, and Professional Products. Our 36 international brands include Kiehl's, Lancôme, Giorgio Armani Beauty, Yves Saint Laurent Beauté, Ralph Lauren, Clarisonic, Maybelline New York, Essie, Kérastase, IT Cosmetics, Prada Beauty, Biotherm, Shu Uemura, Viktor&Rolf, Maison Martin Margiela, Urban Decay, Redken, Vichy, La Roche-Posay, Diesel, Garnier, L'Oréal Paris, and more.

The CRM & Service Manager is responsible for CRM and Services excellency on a Digital Corporate level

CRM & Services Manager | L'Oréal Dubai | Apply Now

Responsibilities

DUTIES AND RESPONSIBILITIES

Internal :

Create close synergy between internal brands team and the agency

Follow up with all brands to run monthly CRM campaigns (SMS/ emails/data collection) and work closely with them to ensure the CRM strategy works effectively for all aspects of the brand/division

Has a broad vision of the CRM potentialities and foster cross brands, categories and divisions opportunities

Knows how to analyze and challenge CRM KPIs

Customer journey mapping – analyze touch points with the brands and maximize commercial opportunities

Work closely with the CMO team ( Media, Ecom and CMI ) to ensure we have a seamless collaboration for the objective to collect 1P Data

Work closely with IT globally and internally to ensure Tech flows are safe and GDPR compliant

External

Work closely with the agency to ensure the percentage of L'Oreal database is active and increasing

Always challenge the agency to think outside of the box and come back with recommendations to add value to the brands CRM strategy

Ensure that the agency delivers/enhances monthly reporting, QBRs and data cleaning

Ensure the database is segmented effectively for targeted marketing activities in respect to local behaviors

KPIs

Track closely the CRM global KPIs and follow the recommended guidelines

Increase engaged active users to 50% as per the group's guidelines and KPIs

Responsible to increase the L'Oreal database size by 20%

Start implementing fishing rules to increase the footprint across the different brands and categories

Manage and monitor data acquisition strategy in lie with the group recommendation

Analyze and overlooks the reporting provided by the agency to ensure ROI excellency

Services

Be responsible of the services roadmap to implement in the region

Ensure brands implement services on their platforms according to the timelines and global directions

Overlook the time spent on the different tools and optimize constantly

Create a strategy linking media/advocacy campaigns to AI tools to drive more traffic

Track performance of services on DOMO

Ensure 25% of the overall traffic of the website also engages with the AI tools

Other

Establish and maintain relationships with key stakeholders inside the company (Digital teams, CMO , marketing, communication, Legal and IT)and agency partners

Maintain understanding of the latest digital opportunities and trends in consumer interaction and inspire the divisions with those possibilities

Knowledge And Experience

Master degree

Essential experience : CRM and Services

Preferred Experience

3 to 5 years experience

External experience in an agency or Digital manager of a brand

Knowledge of CRM tools

Knowledge of main Digital KPIS

Knowledge of services usage

Skills And Abilities

Perfect understanding of local Consumer behaviors and local external providers

Familiar with relational database concepts

Ability to translate consumers data and behaviors into business opportunities

Translate figures into directions for strategic decisions

Strong experience and track record in CRM campaigns

Understand CRM KPIs and tools

Translate sense of purpose of the brand into call-to-action messages

Strong background in customer acquisition, re-engagement and retention strategies

Master media mechanism

Knowledge about AI services and latest trends

Understanding and passion for digital landscape, trends, tools & technology innovation

Ability to act as a corporate ambassador internally to drive change within the different divisions

Ability to foster deep collaborative relationship with agencies and peers

Strong project management knowledge and ability to handle multiple projects simultaneously

Solid analytical skills and detailed-oriented

Pro-active, entrepreneurial individual with a constant drive for results

Good Presentation skills

STAKEHOLDERS

INTERNAL

Digital

CMO

Marketing

Ecommerce

Legal

IT

EXTERNAL

Agency

Zone

DMI

PERSONAL COMPENTENCIES

Ability to pioneer new ways of working and think outside of the box to accelerate LOME CRM Database and Services usage

Capability to communicate and negotiate with internal and external stakeholders and challenge brands when needed to achieve their KPIs

Don't miss out on this exciting opportunity – apply now at


#J-18808-Ljbffr
  • Mena Amps

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Q-Express Documents Transport Full time

    Fluent English written and verbal skillsExperience in roles such as Account Management, Sales, ConsultingMarketing/Merchandising roles, Program or Project Management rolesExperience building relationships with external stakeholders, identifying business opportunities for clients and increasing adoption and utilization of company productsComfortable using...

  • CRM Manager| Dubai

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Louis Vuitton Full time

    CRM Manager| Louis Vuitton DubaiFor more than 150 years, men and women at Louis Vuitton have shared the same spirit of excellence and passion, reaffirming their expertise every day, the world over. With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. Explore, develop,...

  • Assistant CRM Manager

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Rtc Employment Services Full time

    The job posting is outdated and position may be filledJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobs Responsible for building & managing the CRM team, driving customer acquisition, engagement, and loyalty across...

  • Assistant CRM Manager

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Rtc Employment Services Full time

    The job posting is outdated and position may be filled Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs • Responsible for building & managing the CRM team, driving customer acquisition, engagement, and...

  • CRM Specialist

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Real Estate Company - Dubai Full time

    Urgent HiringLocation:Business Bay, DubaiPosition:CRM SpecialistOrganization:Real Estate IndustryAbout the Position: We're seeking a highly skilled CRM Specialist to join our team. The ideal candidate will have a minimum of 3 years of experience as a CRM specialist, with a proven track record of success in lead generation and conversion within the real...

  • CRM Manager

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Manpower Professional Full time

    CRM Manager Jobs in Dubai, UAE by Manpower Professional | CRM ManagerManpower Professional - Dubai, UAE Posted In 18/8/2013Apply For JobApplicants7 Views5653Job DescriptionJob Description Our client a large multinational automobile manufacturer is currently seeking to recruit a dynamic CRM Manager.You will be directly reporting to the Marketing...

  • CRM Manager

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Starzplay Arabia Full time

    Who we are.Are you looking for a challenge that is going to provide you experience in Agile environments? Are you eager to work with frontend and backend cutting edge technologies? Do you want to learn about the latest technologies involved in the OTT video streaming ecosystem? Do you want to work in an international environment? STARZPLAY offers you all of...

  • CRM Manager

    2 weeks ago


    Dubai, Dubai, United Arab Emirates GCC Solutions Full time

    Job Description:We are currently seeking an experienced and dynamic CRM Manager to join our team. This role requires expertise in managing sales leads, converting these leads into clients, adapting CRM systems to specific needs, and integrating database management for marketing campaign strategy. Proficiency in CRM automation and the ability to independently...

  • CRM Manager

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Sunreef Yachts Full time

    Sunreef Yachts is a world leader in the design and construction of fully customized luxury sailing catamarans, powerboats and superyachts from 40 to over 200 feet in length. These unique multihulls are created for clients who value unparalleled comfort and seaworthiness. The Sunreef Yachts shipyard, founded by French businessman Francis Lapp, has been...


  • Dubai, Dubai, United Arab Emirates DFreight Full time

    CRM Associate Jobs In Dubai | DFreightAbout the jobDFreight, a new age logistics and supply chain company, is looking for a CRM Executive to join their dynamic team. As a CRM Executive, you will be responsible for designing and implementing CRM strategies that enhance the customer experience and build long-term relationships with clients. You will also play...

  • CRM Manager

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Blue Book Global Full time

    CRM MANAGER | ECOMMERCE PLATFORM | DUBAI, UAEAn exciting opportunity for a CRM Manager to join an Ecommerce Platform based in Dubai. You will be responsible for increasing engagement of multiple brands and drive customer acquisition and retention of their existing customer globally. You will also play a key role in driving the direction of communication for...


  • Dubai, Dubai, United Arab Emirates Talent Pal Full time

    Finance amp Accounting Manager - Puratos Finance amp Accounting Manager - PuratosManage the accounting and reporting function with a focus on high quality and efficiency of service. Adhering to accounting policies and reporting rules ensuring compliance with all local accounting social and tax principles implementing financial group policy adhering to...

  • CRM Executive

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Kazix Project Management Services Full time

    We are seeking individuals who can work on tight deadlines and are flexible with their time as there will be some work required at odd hours.As our CRM executive you will:Bring a good understanding of user acquisition and user retention marketing techniques to influence the operations Manage and report on KPIs from CRM interface Create case studies and...

  • CRM Manager

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Apt Resources Full time

    CRM MANAGER:Job ID :1480Location :Dubai - United Arab EmiratesIndustry :Banking / Financial Services / BrokingFunctional Area :Banking / Financial ServicesAED 8, ,000.00Other Benefits :As Per UAE Labor LawGCC Driving License :Yes**Description: - Private Investment Banking and Wealth Management company is hiring a Client Relationship Manager. All applicants...

  • CRM Manager

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Christian Dior Couture Full time

    Country / Region : United Arab Emirates City : Dubai Business group: Fashion & Leather Goods Contract type: Permanent Job Function: Communication & Events Experience required: Minimum 5 years Reference No: CDC07858 Date of publication:Position:CRMThe CRM Manager will be responsible for Dior's Customer Relationship Management in order to build customer...

  • CRM Executive

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Kazix Project Management Services Full time

    We are seeking individuals who can work on tight deadlines and are flexible with their time as there will be some work required at odd hours.Please read below requirements before applying.As our CRM executive you will:Bring a good understanding of user acquisition and user retention marketing techniques to influence the operations Manage and report on KPIs...

  • CRM Administrator

    2 weeks ago


    Dubai, Dubai, United Arab Emirates eMinds - Etisalat Services Holding Full time

    Our client partner; one of the leading real estate developers based in Dubai is looking to hire a detail-oriented CRM Administrator to join their team.Responsible for verifying property ownership records and updating them as required. Reviewing customer's identification documents, creating and/or updating customer accounts on the CRM system and performing...

  • IT Project Manager

    2 weeks ago


    Dubai, Dubai, United Arab Emirates CRM Middle East Full time

    Job Title: IT Project ManagerDepartment:IT DepartmentReporting Directly to:CEOMain objectives of the To plan, organize and implement IT projects by coordinatingposition:project releases and roll-out, delegating tasks to the necessary employees and presenting on projects' progress and results.To be the guardian of data privacy, security policies and...


  • Dubai, Dubai, United Arab Emirates Al Futtaim Full time

    CRM Manager Jobs in Dubai | Al Futtaim CareersJob Responsibilities:Managing the planning, design and content for CRM campaigns via Email, SMS, WhatsApp & Web Push.Build great email marketing campaigns.Coordinate with the multiple teams in the business that will assist in design and content creation.Own the operations for executing retention & churn...


  • Dubai, Dubai, United Arab Emirates Al Futtaim Full time

    CRM Planning Manager Jobs in Dubai | Al Futtaim Careers1- CRM Planning ManagerJob: Full TimeLocation: Dubai, UAEDescription:The CRM Manager is responsible for planning brand CRM campaigns, drive marketing automation and the customer lifecycle journeys. The person will be interacting with multiple teams within the division and manages the execution of all...