Service Support Engineer

2 weeks ago


Dubai, Dubai, United Arab Emirates Siemens Dubai Full time

The job posting is outdated and position may be filled


• Supervise execution of security-related updates and customer service related post market surveillance activities


• Coordinate technical training for business partners and ensure required certification


• Track spare parts supply and ensure continuous transparency through close cooperation with material logistics


• Act as main point of contact to business partners for all customer services matters in your region


• Proactively monitor ultrasound-system performance and business partner field actions using smart remote support solutions


• Team-up with our capital sales team to ensure seamless business partner experience and end-customer happiness


• Take on the lead for escalations and drive collaboration within the organization to secure customer satisfaction


• Provide technical product support to business partners and share expert advice to ensure fast resolution times (remote or on-site)

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