Account Manager

1 week ago


Dubai, Dubai, United Arab Emirates Hays Recruiting Experts Worldwide Full time

The job posting is outdated and position may be filled

Main point of contact for defined key account(s); provide an operational day to day point of contact for the client and be first line escalation point of any issues

Mapping out business units' key strategic stakeholders and engaging, in line with KAM strategy

Determine and realise the breadth of opportunity within clients for the wider Hays business.

Obtaining and passing qualified leads to HTS, Executive, Permanent and Contracting divisions within Hays

Ensuring RFPs, RFIs, new TOBs and renewals are managed appropriately

Payroll solutions; liaise with client and Hays internal contracts administration/finance and third party providers for onboarding, renewals and offboarding

Regular virtual and in-person meetings with Key Account stakeholders

Accountable for SalesCloud KAM; Contacts, Leads, Opportunities, documents, account structure / mapping, account plans, data integrity

Reporting internally against defined metrics, providing input into the ongoing strategic direction

Run monthly/quarterly/annual review meetings with the client, providing accurate data on our performance

Collaborate with internal division heads and specialism leads to broaden the opportunities Hays have for client recruitment solutions

Forecast fees and growth for each account owned, demonstrating a clear understanding of the opportunities available and the overall impact to the fee line

Build the internal profile of key clients with the aim of increased business development and activity, through mapping and information sharing

Be an escalation point for aged debt, compliance, payroll, delivery complications

Sell products and services to your clients

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