Duty Manager

1 week ago

Dubai, Dubai, United Arab Emirates The First Group Full time

Overview:

Our Company - Wyndham Hotels & Resorts
Welcome to the largest hotel company in the world.

At Wyndham Hotels & Resorts, our Team Members have the opportunity to explore both personal and professional development opportunities throughout their careers.

Wyndham Hotels & Resorts is the champion of the everyday traveler.

Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all.

Wherever and however people travel, Wyndham will be there to welcome them.

Our Brand - Wyndham


With friendly service, thoughtful amenities, and a range of options for the everyday traveler, Wyndham will be there to welcome you wherever you go.

Designed for business and leisure travelers alike, Wyndham locations offer a comfortable and convenient stay.

No matter where your travels take you, our hotels welcome you with thoughtfully appointed guest rooms, a range of food and beverage options, and extras like pools and fitness centers.


Our Hotel - Wyndham Dubai Marina


Embrace the energy of the cosmopolitan playground that is Dubai with stays at Wyndham Dubai Marina, a 4-star hotel located in one of the city's most vibrant locations.

Gaze into the waters of the world's largest man-made marina surrounded by striking architecture.

From the moment you step into our spectacular marble lobby, you know you're somewhere special.

Wyndham Dubai Marina is an internationally recognized 4-star hotel, conveniently situated just steps from Dubai's most prominent landmarks such as The Beach and The Walk JBR, Dubai Marina Mall, and largest observation wheel in the world - Ain Dubai, soon to be completed.


The hotel features a spa, gymnasium, outdoor pool and great food and beverage outlets including a coffee shop, a club lounge, an International all-day dining restaurant with al fresco dining serving Italian specialties, and a bar and eatery serving smoked meats and specialty beverages.


Work Culture and Benefits


Embark on a rewarding career with Wyndham Dubai Marina where you will be supported throughout your professional journey with tailored learning opportunities and development training.

We are committed to providing a nurturing environment where all of our team members can explore personal and professional development opportunities throughout their tenure with us.

We offer a variety of leadership training, mentoring opportunities, and educational support to continually foster a culture of diversity and inclusion.

We are committed to attracting, motivating, and retaining talented team members who align with our company's core values.

We are proud to reward our team members with comprehensive benefit programs and resources which include:

return air tickets to home destination, uniform and laundry services, accommodation and recreation facilities, medical coverage and life insurance, transportation, duty meals, colleague discount in our F&B outlets and reduced hotel rates, enhanced employee rewards program, team bonding and engagement events, employee health and wellness activities.


Job Description:

  • Ensures exceptional personalized service to our VIP-FCP (First Collection Person) guests.
  • Reviews guest complaints and feedback to ensure that mistakes are changed after the first complaint. Finding solutions to issues alongside the Departmental Managers.
  • Runs operational audits and checks on Front desk, housekeeping, F&B on service, time, quality and up selling monthly with feedback on how to train and gain consistency.
  • Checks guests in and out, Handles and takes reservations, Handles guest's special requests and customer complaints during shift when required.
  • Works on a shift rotation to ensure all shifts are covered within the Hotel.
  • Investigates and handles complaints, disturbances, emergencies, etc. during shift.
  • Attends and contributes to daily meetings to maintain favourable working relationships among team players and promote maximum morale, productivity, and efficiency.
  • Thinks outside of the box with regards to 'wowing the guests'.
  • Trains all relevant team players on the various online platforms, systems and equipment.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Maintains strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
  • Intervenes in any guest/team player situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and team player wellbeing is preserved.
  • Ensures that regular ongoing communication is happening with team players to create awareness of TFC programs and communicate expectations, recognizes performance, and produces desired results.
  • Provides services t

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    Duty Manager - Front Office - Waldorf Astoria Dubai Palm JumeirahA Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse,...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Park Hyatt Dubai Full time

    SummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Duty Manager is responsible for supporting Assistant Manager Front Office / Front Office Manager for all operational aspects of the Front Office...

  • Duty Manager

    1 month ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay...

  • Duty Manager

    1 month ago

    Dubai, Dubai, United Arab Emirates Waldorf Astoria Dubai Palm Jumeirah Full time

    A Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full time

    We are seeking Duty Managers. Duty Managers are dedicated to delivering exceptional service and genuine hospitality. Duty Managers take charge in the space and have extensive knowledge of our food and beverage offerings and are peopleoriented charismatic fun and engaging. Duty Managers are entertainers ensuring that each Guest has a memorable experience each...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Grand Central Hotel Full time

    Role DescriptionThis is a full-time on-site role as a Duty Manager at the Grand Central Hotel located in Dubai. The Duty Manager will be responsible for overseeing daily operations, ensuring guest satisfaction, managing staff, and resolving any issues that may arise. He / She will also handle guest inquiries and provide exceptional customer...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    Position: Duty Manager (Full time #537294)Property / Office: Mandarin Oriental Jumeira, DubaiLocation: Dubai, United Arab EmiratesThe Duty Manager will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.Responsibilities: To assist the General Manager to manage the hotel,...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates CITY PREMIERE MARINA HOTEL APARTMENTS Full time

    Qualifications:Excellent communication and interpersonal skillsStrong leadership and problem-solving abilitiesAbility to handle stressful situations with calmness and professionalismWork Experience as a Duty Manager or similar management roleKnowledge of hotel operations and guest service standardsArabic Speaking, Fluency in English, both written and...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates CITY PREMIERE MARINA HOTEL APARTMENTS Full time

    Qualifications: Excellent communication and interpersonal skills Strong leadership and problemsolving abilities Ability to handle stressful situations with calmness and professionalism Work Experience as a Duty Manager or similar management role Knowledge of hotel operations and guest service standards Arabic Speaking, Fluency in English, both written and...

  • Duty Manager

    4 days ago

    Dubai, Dubai, United Arab Emirates DoubleTree Hotel Dubai - Jumeirah Beach Full time

    A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.What will I be doing?A Hotel Duty Manager is responsible for overseeing the hotel's operations, ensuring the safety and comfort of our guests and staff. This role requires a vigilant and...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Jumeirah Hotels and Resorts Full time

    JOB DESCRIPTIONAbout Jumeirah and the Hotel:For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise.Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full time

    Duty Manager| IHG Hotels & Resorts DubaiWith a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates PULLMAN Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates CatererGlobal Full time

    Core Functions: Ensure a smooth and efficient running of the Hotel Day & Night operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times. Oversees the day & night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Apt Resources Full time

    DUTY MANAGER:Job ID :1888Location :Dubai - United Arab EmiratesIndustry :Hospitality / Tourism / RecreativeFunctional Area :Front Office / ReceptionAED 2,500.00Other Benefits :Accommodation, food, transportation, and other company benefits as per UAE Labor lawGCC Driving License :No**Description: - At least 2yrs experience on the same position

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Jumeirah Group Dubai Full time

    The job posting is outdated and position may be filled Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs Responsibilities:• To carry out late afternoon duty and relieve the Night Manager's shifts and...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Jumeirah Group Dubai Full time

    The job posting is outdated and position may be filledJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsResponsibilities: To carry out late afternoon duty and relieve the Night Manager's shifts and duties as...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Havana Holiday Homes Full time

    We are seeking a proactive and highly organized Duty Manager to join our team. You will be responsible for overseeing the day-to-day operations and ensuring exceptional customer service.Responsibilities: Oversee daily operations and ensure efficient workflow Manage and motivate staff to provide excellent customer service Handle customer inquiries and...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates SLS Full time

    SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.Boasting 946 units,with254 uniquely designed hotelrooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors,SLS Dubaiisone of the tallest hotelsand residences in the region.Awondrous and strikinglandmark...