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Banquets-captain
2 weeks ago
Job Number
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
***A Banquet Captain is the personal representative of the management to the guests. It is your responsibility to greet the guest on arrival and creates an atmosphere of good will; maintain constant contact with the host; to ensure the high standards of service as set by management; and to extend every effort to make the assigned party a complete success.
SCOPE / BUSINESS CONTEXT
- A Full Time position based at JW Marriott Marquis Dubai.
- Number of Direct Reports
- Titles of Direct Reports
- Supervisor, Asst Manager, Manager
CANDIDATE PROFILE
Experience:
- 12 years 5 star hotel experience
Skills and Knowledge
- Guest satisfaction awareness
- Impeccable standards of appearance
- Honesty and integrity above reproach
- Able to accept constructive criticism
- Total commitment
- Audio Visual Level I
- Computer knowledge
Education or Certification
- Diploma or Degree in Hotel Management
SPECIFIC DUTIES
- The following are specific responsibilities and contributions critical to the successful performance of the position:_
- Adhering to all division and local standard policies and procedures.
- Performing all guest contact activities in a cordial, efficient and professional manner at all times maintaining a commitment to guest satisfaction.
- Maintaining a cooperative teamlike attitude in working with supervisors and fellow associates.
- To receive function assignments and discuss any last minute changes with maître d.
- To coordinate the performance of all banquet associates.
- To coordinate all as per of meeting room and function set ups service and breakdown.
- To maintain constant contact with the banquet chef, to ensure conclusion between food production and food service.
- To inspect all public areas (foyer, assembly areas, restrooms) for cleanliness and pleasing appearance. Be aware of the position as representative of management.
- To introduce one's self to the guest on one's station and project a warm cheerful, enthusiastic desire to be of service.
- Perform all other reasonable tasks as requested by management.
- To achieve accident prevention goals.
This list is meant to be representative of the common responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.
OTHER
Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
- Follow company, hotel and department policies and procedures.
- Follows Marriott International Hotels Limited Regional Office policies and procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors and Management.
- Working hours as required to do your job but normally not less than 48 hours per week.
Guest Relations
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Supply guests/residents with directions and information regarding property amenities, services, and
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