Banquet Supervisor

2 weeks ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

Job Number

Job Category Food and Beverage & Culinary

Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***
SCOPE / BUSINESS CONTEXT

  • A Full Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports
  • Based on operations
  • Titles of Direct Reports
  • Captain/Shift Leader and below

CANDIDATE PROFILE

Experience:

-
1-2 year experience of a similar position within a five star hotel

Skills and Knowledge
-
Effective sales skills to up-sell products and services:


  • Knowledge of menu planning and banquet and event service operations:
-
Knowledge of overall hotel operations as they affect department:


  • Knowledge of purchasing, inventory controls, supplies and equipment:
-
Financial Management skills e.g.

, ability to understand P&L statements, manage operating budgets, forecasting and scheduling:

-
Strong communication skills (verbal, listening, writing):


  • Strong customer and associate relation skills:
-
Strong organizational skills:

-
Effective decision making and Strong problem-solving skills:

-
Good training/facilitator skills:

-
Ability to effectively manage labor productivity:

-
Computer skills:

-
Audio visual level

Education or Certification
-
Degree or diploma in hotel management

SPECIFIC DUTIES

  • The following are specific responsibilities and contributions critical to the successful performance of the position:_
  • Monitors progress and leads discussion with staff each period.
  • Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
  • Manages departmental inventories and maintains equipment.
  • Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
  • Applies knowledge of all laws, as they relate to an event.
  • Assist manager in conducting monthly department meetings with the Banquet team.
  • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
  • Assist manager in scheduling banquet service staff to forecast and service standards, while maximizing profits.
  • Maintains established sanitation levels.
  • Adheres to and reinforces all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).
  • Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures.
  • Assist and support the event operation manager and assist event operations manager during day to day operation
  • During the absence of manager, perform the role of assistant manager with support of event operation manager.


This list is meant to be representative of the common responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, it is not exhaustive. Management reserves the right to revise this job description or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technological developments).

OTHER

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

  • Follow company, hotel and department policies and procedures.
  • Follows Marriott International Hotels Limited Regional Office policies and procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests' service needs in a professional,

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