Call Centre Agent

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Smart Concept Real Estate Full time

Summary:


The Call Centre Agent is responsible for receiving leads and calls from customers, providing them with information and support, and also responsible to register lead in CRM and assigning lead to Agent.

This position requires excellent customer service skills, as well as verbal communication skills.

Responsibilities:

  • Answering phones from customers professionally and responding to customer inquiries
  • Routing inbound calls to the appropriate resources.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Identifying, and escalating priority issues.
  • Recording notes, inquiries, complaints, and actions taken.
  • Previous Experience working with CRM systems ( Propspace, Zoho, Bitrix or similar CRM )

Qualifications:

  • Bachelor's degree in a related field
  • 12 years of experience working in a real estate company (multinational preferred).
  • Excellent communication skills, both verbal and written
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office Suite

Benefits:

  • Competitive salary and benefits package
  • Opportunity to work with a team of talented and dedicated professionals.
  • Growth and development opportunities
  • Continuous Training by the world leaders (RE/MAX)

Ability to commute/relocate:

  • Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

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