Floor Supervisor
2 weeks ago
JOB PURPOSE
Responsible for assisting with the overall supervision of the floor operations to achieve optimal departmental profitability, quality service and standards, and guest satisfaction
JOB DESCRIPTION
- Assist the Restaurant Manager and Assistant Restaurant Manager in all aspects of daily operations
- Assist in the preparation of budget and financial plans, monitor budget and control expenses
- Identify additional sales opportunities to achieve optimal revenue
- Prepare the weekly work schedules based on business demands and manning guidelines
- Conduct pre-shift briefings with the team and review all information pertinent to set-up and service
- Assign stations and side work to the team, communicate additions or changes to assignments as they arise throughout the shift, identify situations which compromise the department's standards, and delegate tasks
- Ensure that guests' orders are prepared in a timely manner, orders are checked for accuracy, serve as a liaison between the back-of-house and front-of-house
- Ensure that all orders are prepared and served according to established standards and presentation
- Inspect table set-ups, checks for cleanliness and arrangement as per departmental standards, rectify deficiencies with respective personnel
- Monitor inventory and ensure that all materials and equipment are adequately stocked
- Plan, develop, and implement training program to the team members
- Establish performance and development goals for team members; provider mentoring, coaching and regular feedback to help manage conflict and improve performance
- Utilize leadership skills and motivation, challenging colleagues to maximize employees' productivity and satisfaction
- Monitor and handle guest complaints in a timely and efficient manner, taking corrective action when required to prevent similar recurrences
- Demonstrate in-depth knowledge of all menu items in order to be able to describe and recommend products to guests
- Maintain knowledge of policies and procedures and follow health and safety practices at all times
- Carry out additional tasks as instructed by the Management
JOB SPECIFICATION
- With 2-3 years of relevant experience in Hospitality or F&B field
- Good working knowledge in restaurant management software and POS system
- Strong management skills, organizational skills, and analytical skills
- Pleasant and professional personality, excellent communication skills
Salary:
AED1.00 - AED10.00 per month
Application Question(s):
- Are you available to join immediately?
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