CRM and Collections Officer

2 weeks ago


Dubai, Dubai, United Arab Emirates ProiTs FZ LLC Full time

Role and Responsibilities

  • Acts as the company's and clients' liaison to enhance their experience.
  • Understand customer needs, empathize with their concerns, and provide effective solutions.
  • Raise Payment Invoices.
  • Followup for payments
  • Request approvals for exceptions
  • Collect payments & Issue Receipts
  • Manage overdue accounts to identify bad debts to reduce overdue aging and increase the receivables.
  • Negotiate payment schedules that suit their financial situation.
  • Validating and recommending units for Termination
  • PCC for completed projects.
  • Welcome call to onboard customers to CRM.
  • Effectively handle Handle customer complaints & Queries
  • Handle Customer requests viz. Delayed payments, waiver of Late payment fees, Booking Cancellation, etc.
  • Following up on Construction progress with the projects team and updating customers
  • Process Customer requests viz. buyback of units, etc.
  • Handle the Resale process.
  • Followup with customers who have not signed their SPA's.
  • Followup for documentation required for registration, Title Deed, etc.
  • Coordinate with the leasing department for leasing & release of payments for units having a Rental Guarantee
  • Establish and maintain effective, cordial, and professional relationships with other departments.
  • Adherence to the rules, regulations, and company policies.

Qualifications and Education Requirements

  • Bachelor's Degree.
  • Previous experience years) in a Similar role.
  • Ability to prioritize and manage multiple responsibilities.

Skills required.

  • Strong verbal and written effective communication skills.
  • Ability to understand customer needs, empathize with their concerns, and provide effective solutions.
  • Organized, detailoriented and able to prioritize work.
  • Ability to attend daily activities in a fastpaced and goaloriented environment.
  • Interpersonal Skills
  • Team player with problemsolving skills
  • Ability to work under pressure.

Salary:
From AED1.00 per month
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