Aircraft Turnaround Manager

1 week ago

Dubai, Dubai, United Arab Emirates The Emirates Group Full time

Job Purpose:

Lead and manage the day to day activities relating to Aircraft Turnaround services (loading & unloading), ensuring that department strategic plans and targets set are delivered.

Delivers services to both Emirates and other airline customers at Dubai International Airport on a 24 hour basis, ensuring high performance in the key areas of, service delivery, controllable costs, staff satisfaction, controllable delays and safety.

The Aircraft Turnaround unit includes, but is not limited to, aircraft loading & unloading, loading office support area, pre-positioning of equipment and loading teams, at Terminal 1 and Terminal 3.


Job Outline:
Lead
  • Accountable for the overall management of the aircraft loading teams in the areas of staff budgeting, recruitment and selection, discipline, performance management, training and development.
Ensure the most efficient and most cost effective use of staff and outsourced labour.
  • Ensures the safety of staff, by support and development of a culture where all the people working in Baggage and Cargo Logistic department possess the skills, knowledge and confidence to work safely, feel respected and are engaged in helping everyone stay safe.
Role model for the desired safe behaviours, wear the appropriate PPE, lead with safety, seek opportunities to celebrate successes and achievements and challenge others when risks are seen.
  • Responsible for ensuring that Aircraft Turnaround adheres to Safety and Security regulations at Dubai International Airport, whilst taking ownership to escalate and manage all irregularities to the Head of Airside Operations at Dubai Airport.
Execute
  • Accountable for the development, management and adherence of Aircraft Turnaround activities, ensuring services provided are in line with agreed Service Level Agreements with Emirates and other customer airlines.
  • Review and audit the units performance standards and procedures presenting recommendations to the Manager Turnaround for improvement in dnata? s provision of Aircraft Turnaround services to Emirates and other customer airlines.
  • Accountable for reviewing all discrepancy reports, conducting analysis and providing recommendations to Manager Turnaround wherever necessary in order to achieve reviewed standards through pro active implementation of process changes.
In liaisons with Technical Support Manager continually seek opportunities to realign functions within two units to improve services and reduce unit costs.
  • Establish and manage effective working relationships with internal (dnata Airport Operations business units) and external customers (Dubai Airports and customer airlines) to ensure highest levels of services are offered.
Make recommendations and provide proactive improvement feedback through Manager Turnaround and Customer Relations Manager to Emirates and other customer airlines.
  • Collaborates with Manager Support Services, dnata Business Support, Performance Development and EGIT to plan and develop processes that employ technology to bring service, efficiency and cost benefits to business unit (PROVEO, INFORM, AACS).
(E.g. Electronic LIRF?s, Automated Reconciliation Processes)
  • Responsible for continuous review of industry standards associated with Aircraft Turnaround services, ensuring that current practices are benchmarked with a view to proactively introduce best practices to achieve a safe operating environment and optimal customer satisfaction.
  • Communicate changes made to Aircraft Turnaround procedures, to both dnata Training and dnata Safety to ensure that all staff are compliant and adhere to safety rules and regulations.
Review airline specific training material prior to acceptance and agree implementation into aircraft turnaround operations.

Qualifications & Experience:

  • Degree or Honours (12+3 or equivalent)
  • 8+ years experience with an international airline or ground handling company at management level Knowledge/skills:
  • Thorough knowledge of, aircraft loading & unloading, Cargo & ULD operations, Ground Support Equipment
  • Working knowledge of Baggage Services, Cargo & Mail services, IT systems and Communications.
  • Adaptable to working in a multi-cultural environment.
  • Must hold a valid UAE driving licence or transferable international licence.
  • Knowledge of AHM, ISAGO, IATA, DCAA and GCAA standards and regulations would be an advantage.

Salary & Benefits:
Join us in a management role and enjoy an attractive tax-free salary.

On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package.

That's on top of transport benefits, life insurance and more.

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