Manager, SPA
1 week ago
Manager, Spa / Recovery
(8483)
SIRO One Za'abeel is more than a hotel - it's a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality - through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.
Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they're striving to achieve.
Be a part of the world's first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way.
SIRO One Za'abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance.
SIRO One Za'abeel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&Only resorts worldwide.
About the Role:
Drive and lead the operational and financial direction of the Recovery Lab ensuring complete viability of the business, maximizing all opportunities and resources.
To ensure that the highest standards of treatments and services are adhered to at all times and that guest experience exceeds expectation.
To work closely with the Hotel Manager in establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, colleague relations and training programs.
To promote the overall philosophy and services of the Recovery Lab with specialist expertise and targeted treatments in order to reinforce the reputation and profile of SIRO for providing an immersive lifestyle destination.
Role Responsibilities:
- To be responsible for the quality of service, and maintenance of the product at the Recover lab in line with the Urban Resort Operating Standards.
- Prepare monthly financial and statistical reports for the Hotel Manager, incorporating proposals and recommendations regarding policy and operation at the Recover lab, competition, occupancy and usage, market share and achievement of targets.
- Develop and submit an annual budget and business plan for the Recover lab, in conjunction with the Hotel Manager.
- Provide leadership, direction and support to the employees at the Recover lab to develop a highly motivated team, who can deliver high standards of service in all areas.
- Develop an annual training plan for the Recover lab, in conjunction with the Training Department and ensure that all employees are trained and developed to meet the needs of the business.
- To monitor standards of performance and member satisfaction and introduce measures to ensure the highest standards of quality and service.
- Leading the planning and implementation of marketing activities within the Recover lab, with support from the Urban Resort.
- To conduct regular daily inspections of the Recover lab to monitor ambience, maintenance, cleanliness, health and safety, colleague performance and security.
- Oversee weekly colleague schedules for therapists and attendants and keep attendance records and time sheets.
- To ensure that all employees report for duty punctually and well groomed.
- Ensure colleague annual vacation and public holidays are scheduled during slack operation periods and that these annual leave periods are staggered so as not to affect the operation.
- To monitor the monthly inventories of products, stock and linen.
- To track all product orders including purchase and general stores.
- Ensure the training plan effectively addresses any inconsistencies of employees' level of
- To show initiative when dealing with guest complaints and make such decisions, that achieve instant
- To ensure that all Recover lab reports and correspondence are completed punctually and accurately.
- To work together with external services companies as applicable
- To meet and greet all guests when possible, especially if guest is listed as VIP.
- To comply with all requests of the Urban Resort General Manager.
- To participate in a daily Recover lab briefing and a weekly departmental meeting.
- Stays updated with developments in the Spa / Wellness Industry.
- To be actively involved as required in presentation of Recover lab annual budget.
- To monitor department's operational budget ensuring that it is in line and costs are strictly controlled.
- To ensure that departmental budget (all areas) is met on monthly basis.
- To ensure that booking strategies utilize therapist's time effectively and maximize the revenue.
- Prepare financial reporting and in controlling departmental costs.
- To ensure all colleague actively promote and sell
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