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Service Manager
2 weeks ago
Join Our Team at XPeng - Redefining the Future of Mobility
Are you ready to shape the future of automotive innovation with XPeng, a leading force in electric vehicle technology? XPeng is revolutionizing the automotive industry with cutting-edge designs and advanced technological solutions. We are seeking a dynamic and experienced Service Manager to lead our service operations and be part of our mission to lead the way towards sustainable transportation solutions.
As the Service Manager, you'll play a pivotal role in ensuring exceptional customer experiences and driving service excellence across all touchpoints. Join us in our journey to redefine mobility and create a sustainable future for all.
Key Responsibilities:
- Team Development: Challenge and develop the service team, motivating each member to reach their ultimate potential and contribute to the overall success of the business.
- Customer-Centric Approach: Lead the team in delivering exceptional experiences to customers, focusing on customer satisfaction and building a future-proof business.
- Strategic Leadership: Implement service strategies and goals into daily operations, serving as the voice of service within the workshops and management.
- Innovation: Identify opportunities to introduce innovation in service operations, driving continuous improvement and staying ahead of industry trends.
- Operational Oversight: Supervise Technical, Training, Warranty, PDI Department ensuring adherence to correct processes and standards.
- Brand Ambassadorship: Act as a representative for the team and the XPeng brand, embodying the values and spirit of the Service department.
- Resource Planning: Plan and set service objectives, efficiently distributing tasks and resources among team members for future expansion.
- Quality Management: Ensure compliance with quality standards and manufacturer requirements, implementing measures to improve quality and quantity targets.
- Cross-Functional Collaboration: Promote collaboration with other departments, applying specialist knowledge to enhance overall service operations.
- Continuous Improvement: Conduct audits of workshops, identify areas for improvement, and prepare action plans to enhance customer satisfaction and productivity.
- Reporting and Relationship Management: Prepare monthly reports for stakeholders and maintain good relations with principles to ensure consistent customer experience across all locations.
Requirements:
- Bachelor's degree in business administration, Engineering, or related field.
- Proven experience in automotive service management, with a focus on electric vehicles preferred.
- Strong leadership skills with the ability to inspire and motivate teams towards achieving service excellence.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Knowledge of service promotion measures and quality management principles.
- Proficiency in utilizing tools and systems for administrative processes.
- Ability to conduct audits, analyse data, and implement action plans for improvement.
- Commitment to maintaining consistent customer experience across all locations.
Join us and become an integral part of shaping the future of mobility with XPeng. Together, let's drive innovation forward and redefine the automotive landscape. Apply now to be part of this exciting journey
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