IT Service Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Al Rostamani Trading Company Full time

Job PurposeIT Service Manager – Automotive; manages day to day relationship with entity, oversees the projects, demands, and IT services related to his/her assigned entity.

IT Service Manager ensures that IT services are up and well-maintained at all times within the assigned entity.

IT Service Manager – Automotive; engages actively in shaping tech roadmaps and how IT can be leveraged to increase business performance.

Ensures that adoption of IT systems is maximized. Act as focal point of escalation for major issues or requests.
Key AccountabilitiesActs as a single point of contact for all IT requirements at entity.
Participates in forming the strategic vision of IT services & related budgets for the entity.

Participates in the decision making process related to IT initiatives with other line managers at entity and develops the roadmap of digital transformation and continuous IT improvements at entity.

Identifies IT training requirements at entity.
Monitors the compliance with service level agreements (SLAs) with GIT and external vendors.
Reviews timesheets of vendors and confirms the hours spent on different activities.
Acts as an Application administrator for selected core applications.
Performs Root Cause Analysis on repeated support tickets and recommend resolutions. Develops and inculcates the culture of IT Business Relationship framework in automotive entities.

Ensures customers' priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and articulated.

Ensures conflicting stakeholder requirements are mediated appropriately.
Handles stakeholders' complaints and escalations well through a sympathetic (yet formal) process.
Tracks customer and technology trends that could impact customer perception and service provision.

Keeps a strong relationship with principle vendors of automotive and implement the technology best practices which they developed over the yearsFosters relationship with vendors of automotive core solution, engagement applications such as portals, mobile apps to ensure the relevance of its purpose for the future.

Identifies, manages, assesses, responds and controls risks and Issues.
Oversees the operations and health of the IT services for the assigned entity.
Ensures efficient flow of change requests.
Enforces central IT policies, processes and standards within the entity.
Develops and review the architecture documents for all IT services and applications' landscape within the entity.

Acts as a product manager for the main core solution and ensures its adoption, operation, documentation, roadmap, and security to be of the highest standards.

Evaluates the utilization vs. perceived benefits of projects.
Captures the lessons learned and develop continual improvement plans.
Handles matrix reporting to the entity's GM and to central IT department.
Acts as a change manager at the entity responsible for promoting the adoption of IT systems.

Acts as a liaison between the IT team, end-users, and management to facilitate a seamless adoption of existing tech systems and the transition to new technologies.

Drives user engagement, provides support, and champions change efforts to maximize the benefits of IT system adoptionQualification Bachelor's degree in a relevant disciplineSkills & ExperienceExcellent business acumen in Automotive IndustryExcellent business Process knowledge of Automotive business including Vehicle Sales, Spare Parts, Services, CRM & FinanceGood Technical Knowledge of Autoline System.

Good technical knowledge (focus on help selecting solutions, and maintain them)


Good Knowledge of Database Management and report building using SQL Report Builder Good understanding of the UAE regulation for Automotive businessExcellent documentation skills of the AS-IS vs.

To-Be scenarios and related ROIGood knowledge and expertise in architectureKnowledge of Automotive Solutions such as Autoline, Autoline Drive, SAP DBM , TitanDMS etc...

is an added value8-12 years of IT and business/industry work experience and 4-6 years in similar role in UAEDevelops and delivers presentations, training sessions and demosCompetencies:
Analytical skillsInterpersonal skillsCommercial awarenessCommunication skillsTeam working skillsAbility to motivate peopleManagement and leadership skillsCoaching skillsBusiness relationship management skills
#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates Resolution IT Full time

    Resolution IT are a global managed services provider supporting a range of clients across many industries including financial services, professional services and much more.We are seeking are seeking an experienced IT professional to join the team as Technical Services Manager in our Dubai team. This is an exciting role which combines leadership, client...

  • Jobs in Dubai 2022

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Clinic Manager Full time

    1- Clinic ManagerJob: Full TimeLocation: Dubai, UAEDescription:To manage and monitor Clinic operations and enhance the Clinic service offering by building a strong referral base aimed at sustainable business growth and developmentJob Responsibilities:To effectively and efficiently manage the teamManage all financial processes and practices within the Clinic...


  • Dubai, Dubai, United Arab Emirates BFV Service GmbH Full time

    Select how often (in days) to receive an alert:Associate Manager, Customer Service-GEM Asia5282Supply ChainDubai, AE For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in...


  • Dubai, Dubai, United Arab Emirates reddo IT-SERVICE GmbH Full time

    Director Human Resources, Eastern HemisphereParker Wellbore helps energy companies accomplish their drilling and production goals efficiently, reliably, and safely. Our global team supports oil and gas operators with innovative land and offshore drilling services, premium rental tools and well services, and advanced operations and management support. Founded...


  • Dubai, Dubai, United Arab Emirates BFV Service GmbH Full time

    JOB DETAILSA well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries.Responsibilities:Handling incoming customer queriesResolving issues to management...


  • Dubai, Dubai, United Arab Emirates Air Charter Service Full time

    Ready for take off? Join Air Charter Service for a career in aviation.Working at Air Charter Service has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join usAs a Air Charter Service Customer Service Agents you will play a vital role in our airport operation and...

  • Dubai

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Program Manager Full time

    Program Manager | Program Manager DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing...

  • Content Creator

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Delta IT service Full time

    Full Job DescriptionCreate new visual assets, animation and content including social media posts, artwork, motion graphics and animation, short videos, info graphics and new conceptsPresent your own fresh & diverse IG Reels/TikTok content.Develop new, creative, and highly engaging video content to grow our TikTok and Reels audiencesContribute to the...


  • Dubai, Dubai, United Arab Emirates Meridian IT Solutions Full time

    As an Client Service Executive at Meridian, you will be responsible for understanding and pre-empting client needs and distill their requirements to an effective creative brief. The creative brief when fed to the creative team should enable the ideation, development and execution of creative concepts that leverage both traditional and digital media in order...

  • Project Manager

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Graze IT Full time

    About the JobWe're seeking a highly motivated and experienced Project Manager to oversee the construction of our cutting-edge vertical farming projects. The Project Manager will be responsible for ensuring the successful completion of the project, including planning, execution, monitoring, control, and closure. This role requires a strong understanding of...

  • Sales Manager

    2 weeks ago


    Dubai, Dubai, United Arab Emirates GBS IT Services Full time

    Sales Account Manager - IT Infrastructure Professional ServicesSummary: This position calls for a person who is action oriented with an ability to think strategically while maintaining a passion for sales and tactical detail level execution. He will be responsible for generating revenue by identifying and penetrating specific potential accounts and serving...


  • Dubai, Dubai, United Arab Emirates BOVA IT Full time

    Total 5-8 years of experience IT in Pre -Sales of Software, CRM, ERP, Digital marketing etc. Target oriented, Natural Achiever and understand sales targets. Expand the relationships with existing & prospective customers by continuously proposing solutions that meet their objectives and gaps. Manage & keep track of all the opportunities customers wise & work...


  • Dubai, Dubai, United Arab Emirates Digicoms IT Ltd Full time

    We are seeking a dedicated and experienced B2C Limousine Service Manager to join our transportation team in Dubai. In this role you will oversee all aspects of our limousine services catering directly to individual customers. You will be responsible for the day to day operations customer service fleet management chauffeur scheduling and ensuring the safety...


  • Dubai, Dubai, United Arab Emirates Missan IT Solutions Full time

    The Operations Manager is responsible to function as Team Leader & Marketing Specialist for the outlet, to ensure customer relationship, day to day activities, setting up long and short term goals, employee engagement and to make sure the monthly targets/goals are achieved.Key Responsibilities: Identify issues or gaps for the outlets and come up with...


  • Dubai, Dubai, United Arab Emirates Purple Rock IT Solutions Full time

    MSP IT Service Engineer Team Lead Jobs In Dubai UAE | Purple Rock IT SolutionsFor More Top Organization Jobs Click HereDescription:Purple Rock IT Solutions,, a leading Managed Service Provider (MSP), is seeking an experienced IT Service Engineer Team Lead to join our growing team. The IT Service Engineer Team Lead will be responsible for managing a team of...


  • Dubai, Dubai, United Arab Emirates IT Excellence Full time

    JOB DESCRIPTION FOR CYBERSECURITY PROJECT MANAGER POSITION FOR DUBAI, UAESalary: Upto 22000 AEDKey Responsibilities: As a Project Manager in our cybersecurity client services account team, you'll lead multiple cybersecurity projects and deliver new capabilities and/or remediate existing issues within the approved budget and schedule. You'll be responsible...


  • Dubai, Dubai, United Arab Emirates Al Rostamani Auto Service Center LLC Full time

    Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with...

  • Sales Manager

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Business men service Full time

    In search for successful sales manager who has wide knowledge in online sales. Online marketing. Regardless business men services.**Salary**: From AED3,000.00 per month


  • Dubai, Dubai, United Arab Emirates Consider It Done Full time

    Our company offers global staff mobilization services - document submission for visa processing, attestation of education certificates, coordinating with relocation companies, etc.We are looking for an EXPERIENCED team leader to lead a team of Mobilization Coordinators to deliver high quality customer service against tight deadlines.Produce daily and weekly...


  • Dubai, Dubai, United Arab Emirates Vigilink It Full time

    Job Title: Business Development ExecutiveLocation: Dubai, United Arab EmiratesCompany Description:We are an IT company based in Dubai, providing a range of software solutions and services to clients across various industries. We are currently looking for a Business Development Executive to join our team and help us expand our customer base.Job...