Customer Advocate

3 weeks ago


Dubai, Dubai, United Arab Emirates LyondellBasell Industries Full time

Location:
Dubai, AE, Req ID: Facility: Dubai-450- Department: Customer&Commercial Excellence PricingEU- Division: Olefins and Polyolefins and Global ProcuLyondellBasell

Basic Function:

  • Acts as fully dedicated individual contributor to small selforganized team of 35 members working on solving challenges related to LyondellBasell (LYB) customer experience, as part of LYB's Customer and Commercial Excellence (CCE) effort
  • Provides deep functional expertise required to deliver satisfactory Commercial Excellence, initially working on Pricing solutions and prototypes while maintaining broad interest in and knowledge of other functional areas
  • Delivers outputs iteratively and incrementally, in the form of working protypes, in advance of eventual handoff
  • Collaborates with a CCE lead to develop and prioritize product backlog prior to selection of new projects; determines scope and effort required
  • Makes decisions, as part of selfmanaging team; identifies impediments and escalates to the CCE Team Lead where appropriate

Roles & Responsibilities:

  • Live Customer Centricity in the daily job, spreading that mindset within the organization
  • Leads and participate in projects to transform the LBY Customer and Commercial capabilities, with initial focus on Pricing improvement. Works closely with the CCE Team Lead to understand to maintain a healthy project backlog
  • Autonomously works and represents CCE with the regional leadership and functions. Builds solutions to address Net Promoter Score (NPS) feedback aiming to improve customer satisfaction
  • Takes shared ownership of the Global initiatives by being the implementation lead and driver in the regions
  • Assists in gathering feedback around our Value Enhancement program, which aims to bring recurring added value.
  • Builds working prototypes with an incremental approach based on growing learnings and testing with consumers / customers
  • Showcases prototype to CCE leadership team and stakeholders during Reviews
  • Runs new methods/practices for developing solutions, (e.g., trial and error, cocreation with consumers, pilots for testing)
  • Coordinates with line manager to handover daily activity
  • Collaborates with Value Enhancement Program (VEP) Delivery Lead adding now projects into VEP

Min

Qualifications:


Education:

  • Required: Bachelor's degree or equivalent
  • Preferred: Advanced degree relevant to Pricing

Work Experience:

***
Required:
  • Strong track record of coordinating deliverables across multiple teams and functions
  • Background can vary significantly based on team focus, but good expertise within Pricing Transformation projects (e.g., financial planning, manufacturing, supply chain management, etc.)
  • Significant (10+ years) of commercial and/or project experience, gained in Sales, Marketing and/or Supply Chain in the Petrochemical Industry with increased responsibilities and scope

Preferred:

  • Experience or familiarity with Agile methodology
  • Experience in Project Management methods (5+ years)
  • Project Management certification a plusTrack record on being able to successfully work and guide senior leadership decision making

Critical Competencies/Behaviors:

  • Be a strong advocate for fostering creativity, innovation, problem solving and continuous improvement within the team.
  • Good interpersonal skills
  • Business focus to ensure value adding activities are captured and implemented
LYB Competencies

  • Instills Trust and

Exemplifies Integrity:
Gaining the confidence and trust of others through honesty, integrity, and authenticity

  • Demonstrates Courage: Stepping up to address difficult issues, saying what needs to be said, acting with integrity, and doing what is right; willingness to step out of comfort zone if needed to address PBI outside the areas of expertise
  • Ensures Accountability: Holding self and others accountable to meet commitments
  • Drives Results: Consistently achieving results even under tough circumstances
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives within and across functions; Creating strong network within the organization and outside it (e.g., research agencies, creative agencies, product suppliers) to leverage experts' support on call
  • Cultivates Innovation: Creating new and better ways for the organization to be successful, using lateral thinking, and questioning the status quo; showing ability and willingness to learn fast and continually improve business proficiency and skillset as needed
  • Focuses on Customer: Building strong customer relationships and delivering customercentric solutions; focusing on internal and external customers
  • Operates Businessminded: Showing strong business proficiency and ability to accomplish work specific to the Agile team focus
  • Shares Deep Expertise: Displaying strong vertical expertise that fits the Agile team scope
  • Communicates: Exhibiting strong communication skills to comm

  • Customer Advocate

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Atlassian Full time

    Customer Advocate | Atlassian DubaiWe're a team of 7000+ Atlassians supporting an international group of 250,000+ customers. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned.Atlassians can choose where they work – whether in an office, from home, or a combination of the...


  • Dubai, Dubai, United Arab Emirates AMETEK, Inc. Full time

    The Customer Advocate Representative responds to requests from customers and are responsible for resolving high level complaints and initiating steps toward corrective action if required. This role may aid the customer in model selection and basic technical troubleshooting. Completes and issues simple to moderately complex quotes. Triage incoming department...


  • Dubai, Dubai, United Arab Emirates ClickJobs Full time

    Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about.Responsibilities: Develop customer success metrics and execute account...


  • Dubai, Dubai, United Arab Emirates ClickJobs Full time

    Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about.Responsibilities:Develop customer success metrics and execute account...

  • Customer Marketing

    3 weeks ago


    Dubai, Dubai, United Arab Emirates OFSS Full time

    Customer Marketing - Hosting Engagement Manager, ME&A-230003HRApplicants are required to read, write, and speak the following languages: EnglishPreferred QualificationsPreferred Qualifications ExternalOverviewWe're on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our...


  • Dubai, Dubai, United Arab Emirates Wolters Kluwer Full time

    Within the Customer Success organization, the CSA partners with Strategic Account Executives (SAM) and works closely with Solution Delivery, Partners, R&D, IT Operations, Sales and other internal departments to ensure high Customer satisfaction with the Enablon solution.This individual demonstrates excellent communication and organizational skills, solid...

  • Customer Engineer

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Voli_Agency _LTD Full time

    About The RoleIn this role, you'll collaborate closely with engineers, product managers, and leadership stakeholders to integrate API seamlessly. As a Customer Engineer, you'll not only guide customers through the integration process but also act as their technical advocate throughout their journey.ResponsibilitiesDesign and implement technical solutions...


  • Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Job Description:Build and maintain strong relationships with clients to understand their needs goals and challenges. Serve as the primary point of contact for clients addressing inquiries concerns and requests in a timely and professional manner. Collaborate with internal teams to ensure successful implementation onboarding and adoption of products or...


  • Dubai, Dubai, United Arab Emirates WEETAZ Full time

    Build and maintain strong relationships with clients to understand their needs, goals, and challenges.Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.Collaborate with internal teams to ensure successful implementation, onboarding, and adoption of products or services.Monitor...


  • Dubai, Dubai, United Arab Emirates Mobishastra Technologies LLC Full time

    Key Responsibilities:- Onboarding: Guide new customers through the initial setup and implementation process, ensuring they understand how to use the product or service effectively.- Customer Training: Provide training sessions and resources to help customers make the most of the product's features.- Relationship Management: Build and maintain strong...

  • Customer Engineer

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Voli_Agency _LTD Full time

    About The RoleIn this role, you'll collaborate closely with engineers, product managers, and leadership stakeholders to integrate API seamlessly. As a Customer Engineer, you'll not only guide customers through the integration process but also act as their technical advocate throughout their journey.Responsibilities Design and implement technical solutions...


  • Dubai, Dubai, United Arab Emirates Maersk Full time

    Maersk Careers | Customer Success Partner Jobs in DubaiDescription:Ensure Sales Reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with MaerskJob Responsibilities:Ensure internal alignment on customer's goals and market strategies. Partner with...


  • Dubai, Dubai, United Arab Emirates Elithair Clinic Full time

    About Us:At Huda Al Mazmi Advocates and Legal Consultants, we pride ourselves on offering professional and comprehensive legal services and consultations tailored to the dynamic landscape of the UAE and beyond. Our commitment to excellence and client satisfaction drives every aspect of our work, ensuring that individuals and businesses receive top-notch...


  • Dubai, Dubai, United Arab Emirates Huddex Full time

    About the Customer Service Representative Position:Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely...


  • Dubai, Dubai, United Arab Emirates AlAlamein International University Full time

    Job DescriptionJob TitleCustomer Success Manager - Operational PerformancePurpose of the role:Amadeus Customer Success Management - Operational Perfomance Managers (CSM-OPM), are the customer advocate, empowering the voice of the customer for technology, operational and security matters within Amadeus to meet customer demands and needs by:Partnering with the...


  • Dubai, Dubai, United Arab Emirates MCT Group of Companies Full time

    MANATORY FROM THE CONSTRUCTION CHEMICAL MANUFACTURING COMPANYA Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. They're patient,...


  • Dubai, Dubai, United Arab Emirates AlAlamein International University Full time

    Job DescriptionJob TitleCustomer Success Manager - Operational PerformancePurpose of the role:Amadeus Customer Success Management - Operational Perfomance Managers (CSM-OPM), are the customer advocate, empowering the voice of the customer for technology, operational and security matters within Amadeus to meet customer demands and needs by: Partnering with...


  • Dubai, Dubai, United Arab Emirates Sana Commerce Full time

    Junior Customer Success Manager Jobs In Dubai | Sana CommerceFor More Top Organization Jobs Click HereDescription:At Sana Commerce we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help...


  • Dubai, Dubai, United Arab Emirates Maersk Full time

    Customer Success Engineer Jobs In Dubai UAE 2023 | MaerskFor More Top Organization Jobs Click HereDescription:Our Engineers provide deep product-level expertise in deployment, adoption and optimization, communicating new versions/features, offering product support and advisories and helping to resolve escalationsResponsibilities:As the technical SME, you...


  • Dubai, Dubai, United Arab Emirates Covanta Full time

    About The RoleThe Customer Service Rep. is responsible for scheduling customer appointments for profiled waste deliveries to Covanta facilities in an efficient and timely manner. This includes coordinating with the facility, customer, and transporter to facilitate the delivery of acceptable material at the scheduled time.Benefits:Covanta offers our valued...