Delivery Manager

1 week ago


Dubai, Dubai, United Arab Emirates Mohamed Al Hammadi Technical Services LLC Full time

We are seeking a highly skilled and experienced Service Delivery Manager to join our dynamic team in Dubai with at least 5 years experience in Dubai.


Responsibilities:

Oversee end-to-end service delivery operations, ensuring timely and efficient execution of client projects and services.


Develop and maintain strong relationships with clients, acting as the main point of contact for their service-related inquiries and concerns.

Collaborate with internal teams to define project scope, objectives, and deliverables, ensuring alignment with client expectations.

Monitor service performance metrics, analyze data, and identify areas for improvement to enhance service quality and efficiency.


Lead service reviews and meetings with clients, providing regular updates on project progress, addressing concerns, and identifying opportunities for upselling or cross-selling.

Implement best practices and industry standards for service delivery processes, ensuring compliance and adherence to quality standards.

Coordinate with the sales team to support the development of service proposals, pricing strategies, and contract negotiations.


Manage a team of service delivery professionals, providing guidance, coaching, and performance feedback to ensure a high-performing and motivated team.


Stay abreast of industry trends, emerging technologies, and advancements in service delivery methodologies, and provide recommendations for incorporating them into existing processes.


Requirements:

Bachelor's degree in business administration, information technology, or a related field. A master's degree is preferred.

Proven experience in service delivery management or a similar role, preferably in the IT or technology sector.

Strong understanding of service delivery processes, methodologies, and best practices.

Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients and internal stakeholders.

Exceptional problem-solving and decision-making abilities, with a focus on delivering effective solutions.

Demonstrated leadership skills, with the ability to motivate and inspire teams to achieve common goals.

Strong analytical and data-driven mindset, with the ability to interpret and leverage data to drive operational improvements.

Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.

Proficiency in project management tools and software.

Fluency in English is required, and knowledge of Arabic would be an advantage.


If you are a highly motivated individual with a passion for delivering exceptional services and ensuring client satisfaction, we invite you to join our team as a Service Delivery Manager.

Together, we will drive excellence in service delivery and contribute to the growth and success of our organization.

Salary:
AED4, AED7,000.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

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