L2 Ops Bss Apps

2 weeks ago

Dubai, Dubai, United Arab Emirates Ericsson Full time

About this opportunity:

What you will do:

  • As technical expert (
    Level 2 Operations) you will part of the Managed Services Operations (Infrastructure) team for their IT systems and Greenfield BSS solution.
  • As technical expert work with customer as well as managing offshore L1 & L2 team for ensuring production system performance and stability.
  • Evaluate E2E technical solution proposed by vendors.
  • Take ownership to drive changes beneficial to production environment including functionality and performance of solutions going live
  • Risk assessment of Proposed solution and drive the risk mitigation steps.
  • Prioritize tickets based on impact/urgency, SLA, RCA, business criticality.
  • Collaborate with multiple teams to uncover, analyze, and resolve client issues.
  • Vendor Management: Liaising and working with suppliers/vendors for escalation, negotiation, and new product assessment.
  • Implement and maintain operational policies, procedures that ensure an optimal operation as per ITIL guidelines.
  • Mentoring team technically for any upcoming new solutions and subsequent skill development and concept development

You will bring

  • Graduate in Computer Science or similar
-
Minimum years of relevant experience:6+ years of technical experience in BSS domain (mainly Level 2 IT Operations)

  • At least 2 years of experience in endtoend BSS Solution (Netcracker or similar)
  • Experience in Product Catalogue, Lead & Opportunity Management, Customer Information Management, Customer Order Management, Service Management & Orchestration.
  • Hands on experience with the EDMS products like Documentum & Captiva is preferred.
  • Conversant with the latest cloud driven architecture on Kubernetes based deployment solutions.
  • Experienced in Agile & Dev Ops methodologies of Delivery.
  • Strong skills in Unix /RHEL, Oracle PLSQL, Webservers Tomcat& IIS, Windows scripting.
  • Should be conversant with ITIL concepts.

Why join Ericsson?
At Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what ́s possible. To build never seen before solutions to some of the world's toughest problems. You ́ll be challenged, but you won't be alone.

You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.


What happens once you apply?:

Click Here to find all you need to know about what our typical hiring process looks like

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city:
United Arab Emirates (AE) || United Arab Emirates : Dubai : Dubai

Req ID: 737821

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