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Customer Service Officer-branch Banking Sales
2 weeks ago
Job Role and Responsibilities:
- Contact potential or existing customers to inform them about a product or service using scripts.
- Using sales scripts proffered by the company to drive sales and respond to customer rejections.
- Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
- Developing and sustaining solid relationships with customers to encourage repeat business.
- Developing indepth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
- To maximize cross sell of all banking products
Requirement:
- University Graduate or equivalent education preferred
- Minimum 1 year of experience in banking industry in UAE
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Excellent communication and interpersonal skills
- Cooltempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address
Job Types:
Full-time, Permanent
Salary:
AED5, AED11,000.00 per month
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