HR / Customer Relation Executive (Female Only)

2 weeks ago


Dubai, Dubai, United Arab Emirates Avyanco Business Consultancy Full time

Job description

URGENT HIRING FOR BUSINESS SETUP COMPANY
HR EXECUTIVE / CUSTOMER RELATION EXECUTIVE

  • Graduate degree in Human Resource Management or related field.
  • Minimum 3 years of UAE experience in an HR and Administration role.
- with at least minimum 2 years experience in the same field

  • Excellent telephone, verbal, and written communication skills.
  • Excellent IT skills, including Microsoft Office.
  • Sound knowledge of UAE labour laws and practices
  • Strong critical thinking skills
  • Must be approachable and helpful
  • Good ethical judgment
  • The ability to keep sensitive information confidential
- fast learner
- active / flexible (can multitask)

  • CAN JOIN IMMEDIATELY
  • IN CANCELLED VISA / VISIT VISA / NOTICE PERIOD
- willing to be assigned in Business Bay Dubai
- knowledgeable with HR guidelines and procedures
- has pleasing personality

JOB DESCRIPTION:

  • Oversee all aspects of managing relationships with new and existing clients and prospects;
  • Establish strong business and personal relationships with client accounts and prospects;
  • Well aware of UAE labor laws / regulations and HR policies and procedures.
  • Attend telephone calls of Customers
  • Make calls for Appointment and ensure inflow of customers as per set target
  • Make Service Reminder calls and ensure inflow of customers as per set target
  • Record customer complaints from various sources and coordinate to resolve them
  • Act as a single point of contact to resolve customer grievances and other customer issues
  • Make a report of customer grievances, complaints and recommendations and report the same to the supervising manage
  • Independently engage with customers to collect feedback and improve CS
  • Conduct surveys and collect feedback through various forms to gauge CS
  • Analyse the various feedback received and prepare action plan to reduce the same
  • Analyse the reasons for Complaints with Action plan and discuss with the Management
  • Prepare & coordinate with vendors on Marketing materials like brochures, stationary etc
  • Effectively coordinate work processes with other internal departments of the organization
  • Support the Finance section and Admin section as & when required
  • Complete all tasks as delegated by the supervising authority
  • Prepare and submit daily, weekly and monthly reports
  • Responsible for hiring, onboarding, and training processes of new employees
  • Payroll, Attendance and Leave Management
  • Educate employees on company policies
  • Initiative taking and coordinating for Employee Engagement activities
  • Coordinating and following up with PRO for visa formalities and providing required documentation for processing
  • Coordinate performance appraisal
  • Maintaining record of the company's employees

Job Types:
Full-time, Permanent

Salary:
AED5, AED10,000.00 per month

Application Question(s):

  • Are you in visit visa / cancelled visa / rendering notice period?

Education:

  • Bachelor's (required)

Experience:

  • HUMAN RESOURCES: 2 years (required)
  • CUSTOMER RELATION: 2 years (required)

Language:

  • RUSSIAN (required)
  • HINDI (required)

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