At Your Service Supervisor

4 weeks ago

Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

Thorough Knowledge of Hotel Operations:

  • Possess in-depth knowledge of guestrooms, amenities, and features.
  • Provide accurate information on hotel services, rates, and operational hours for all departments.
  • Be familiar with Standard Operating Procedures (SOPs), LSOPs, and emergency procedures.

Exceptional Customer Service

  • Answer phones courteously and adhere to proper phone answering procedures.
  • Resolve customer complaints promptly and professionally, ensuring guest satisfaction.
  • Promote the hotel, restaurant, lounge, and gift shops to enhance the guest experience.

Effective Leadership And Team Management

  • Assist in managing daily operations, conducting performance appraisals, and implementing development plans for assigned staff.
  • Ensure coaching and counseling methods align with Marriott International standards.
  • Foster a positive team environment, encourage a proactive attitude, and provide proper handovers for smooth operations.

Compliance And Security

  • Conduct regular PCI and hospitality audits to maintain compliance with Marriott International standards.
  • Adhere to Marriott Brand standard compliance requirements for all front office sections.
  • Stay security-conscious and report any suspicious activities promptly to the Manager on Duty.

Information Coordination And Communication

  • Coordinate with colleagues, departments, and immediate superiors for effective communication of operational details.
  • Stay well-informed about daily/weekly/monthly plans, events, promotions, and bookings.
  • Monitor group reservation forecast data and respond to incoming reservation sales opportunities.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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