At Your Service Agent

2 weeks ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure satisfaction with result. Be involved in all front office related projects and duties when required.

SCOPE / BUSINESS CONTEXT

  • A Full Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports 0
  • Titles of Direct Reports 0

CANDIDATE PROFILE

Experience:


Having an experience in similar position for at least 12 months with a great deal interpersonal skills and physically fit.

Skills and Knowledge- Strong Communication skills (verbal, listening, writing)

  • Innovative
  • Proactive and reliable
  • Able to work alone and within a team
  • OPERA, GXP, Microsoft Office, AVAYA, ResPak and other related operating systems
  • Flexible and ability to work around the clock
  • Able to upsell
Education or Certification- Bachelor/ Diploma in Hospitality or related categories- Good level of English essential

SPECIFIC DUTIES

  • The following are specific responsibilities and contributions critical to the successful performance of the position:_
  • Attend to each call in a courteous and efficient manner, using correct telephone etiquette according to the Marriott International standards.
  • Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
  • Maintain a log of all guest requests as well as guest response

Information should include:

  • Guest name, room number and folio number
  • Service request issue
  • Time of call
  • Agent name
  • Action taken / resolution
  • Follow up information, including final status
  • Maintain and be familiar with a directory of information within the hotel and local area information.
  • Local hotels, address, telephone and fax numbers
  • Travel agencies, Airlines, Car rentals, Taxi and limousine services
  • Money exchanges, Bank and automated teller machines (ATMS)
  • Be familiar all outlets information
  • Property owned and outsourced outlets and Local restaurants, Names, Types of cuisine, type of food, price & Opening/Closing Hours.
  • Local attractions, hours, prices
  • Houses of worships, hours of services
  • Shopping facilities, Government offices, Emergency numbers
  • Record the guest's name and room number under the wake up time requested. Repeat this information to the guest to ensure proper handling of wake up calls in the morning. Set wake up clock or input as request as they come in.
  • Maintain a handover log for the next shift, e.g. VIP arrivals, in
- house, extra care, car exceptions, noting any services that are pending to ensure follow up, etc.

  • Utilizing all available resources, follow up on previous shift requests are pending issues.
  • Be fully conversant with OPERA, GXP, AVAYA, Res Pak and other related operating systems.
  • Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
  • Be aware of emergency procedures according to hotel policies & procedures and follows Supervisor/Manager's instructions.
  • Be familiar with all job aids, policies and procedures related to Front Office operations.
  • Be aware of PCI compliance according to Marriott standards.
  • Be Flexible to work various shifts around the business needs to assist all front office sections.
  • Have strong organizational skills; always practice "Clean as you go"
  • Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.
  • At all times strive to represent Marriott in the most professional, courteous manner.
  • Be proactive in your job, giving proper handover to other colleagues/department head and to follow through.
  • Showing positive attitude and inculcating the same within the team members.
  • Updating ResPak bookings correct details of the guests is first priority on opening shift and closing shift.
  • Guest comment cards must be monitored daily basic.


 Taking reservations
  • ResPak must be opened. When taking reservations including any special occasion, Request and food allergies must verified. If ResPak is not available, bookings must be taking note on tentatively. Callback procedure must be made to ensure booking is in placed after encoding the reservations. All reservations taken before the date of the event is considered tentative unless it is prepaid. Guest(s) must be notified on the day of their booking for confirmation otherwise booking has to be removed if no confirmation is made. Cutoff date must be informed to the guest(s) when taking of the bookings.
  • Updating all F&B information on the daily packet page for F&B,
  • Be proactive in up selling an

  • Travel Consultant/Travel Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates BENO - Luxury At Your Service Full time

    Job Summary:We are a fast growing travel agency specializing in corporate and leisure travel. To support our growth we are hiring Travel Consultants who can join our team immediately.Your primary role is to assist clients in planning, creating booking itineraries based on the clients' needs. You will leverage your knowledge of destinations, travel products,...

  • At Your Service Agent

    1 month ago

    Dubai, Dubai, United Arab Emirates Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementEmbark on Your Journey with UsJW Marriott Marquis Hotel Dubai invites you to the vibrant...

  • At Your Service Agent

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementEmbark on Your Journey with UsJW Marriott Marquis Hotel Dubai invites you to the vibrant...

  • At Your Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Marriott International, Inc. Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementSTART YOUR JOURNEY WITH USJW Marriott Marquis Hotel Dubai welcomes you to the heart of...

  • At Your Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

    Love What You Do Even MoreAt JW Marriott, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.Here At JW Marriott Marquis Dubai, We Are Looking For Talented Individuals, To Join Our Amazing Family And In Return We Are Able To...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Flora Al Barsha Hotel At The Mall Full time

    _As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the...

  • Corporate and Leisure Travel Consultant

    2 weeks ago

    Dubai, Dubai, United Arab Emirates BENO - Luxury At Your Service Full time

    Job Summary:Corporate/Leisure Travel Consultants needed for a fast growing Travel Agency headquartered Dubai Job Summary:Corporate/Leisure Travel Consultants needed for a fast growing Travel Agency headquartered Dubai.Your primary role is to assist clients in planning and booking travel arrangements that meet their unique preferences and requirements...

  • Agent-at Your Service

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    **หมายเลขงาน** **ประเภทของงาน** Rooms & Guest Services Operations**สถานที่** Four Points by Sheraton Sheikh Zayed Road Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates ดูบนแผนที่**ตารางการทํางาน**...

  • Agent-at Your Service

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    **หมายเลขงาน** **ประเภทของงาน** Rooms & Guest Services Operations**สถานที่** Marriott Resort Palm Jumeirah Dubai, Palm West Beach Palm Jumeirah Road, Dubai, 0, United Arab Emirates ดูบนแผนที่**ตารางการทํางาน**...

  • Agent-at Your Service

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    **Номер вакансии** **Категория работы** Rooms & Guest Services Operations**Рез.** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates УВИДЕТЬ НА КАРТЕ**График** Full-Time**Удаленное расположение?** N**Возможен ли...

  • Agent-at Your Service

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    No do Cargo Categoria de emprego Rooms & Guest Services OperationsLocal W Dubai - Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates VER NO MAPAHorário Full-TimeLocalização remota? NRemanejamento? NTipo de cargo Non-Management A Marriott International é uma empresa que oferece oportunidades iguais de...

  • Agent-at Your Service

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementDescripción del TrabajoOperar la central telefónica para atender las llamadas....

  • Agent-at Your Service

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementDescripción del TrabajoOperar la central telefónica para atender...

  • Agent-at Your Service

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementDescripción del TrabajoOperar la central telefónica para atender las llamadas. Procesar los...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates IBIS Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Mövenpick Hotel Jumeirah Village Triangle Full time

    Guest Service AgentFirst impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What is in it for you:Work with a diverse group of heartists Be a part of Accor prestigious team Start your career with us and advance...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates ADAGIO Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates IBIS Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates ibis Dubai Mall of the Emirates Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Sofitel Dubai Downtown Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...