Service Account Manager Consultant

2 weeks ago

Dubai, Dubai, United Arab Emirates Bupa Full time

Service Account Manager Consultant

Dubai, UAE

Full Time, Permanent

Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
Bupa Global is the international health insurance division of Bupa.

We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.


Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.


Role Overview


As a Service Account Manager Consultant, you will be responsible for delivering customer service to our UAE business to business customers (B2B), whether they are corporate accounts or broker partners.

We count a number of high-profile global corporations as our customers, and you will be expected to deliver the best customer service to manage customer expectations.

You will be managing a specific portfolio of accounts, but have responsibility for servicing a wider group of customers for the region as a team.


What you'll do:

  • Provide a dedicated and comprehensive service to these customers, acting as the primary point of contact for Group Secretaries/ intermediaries within their portfolio and deliver the highest level of customer care.
  • Provide support during renewals and securing of new group schemes within your assigned portfolio, in line with agreed targets.
  • Through inbound and outbound account management calls, proactively manage the relationship between the Group Secretary/Intermediary, providing a dedicated and specialist service to groups assigned to the portfolio
  • Deliver and support a bespoke and robust implementation process based on customer requirements
  • Participate in client visits, and potential client visits, in order to promote the service the team provides.
  • Take responsibility for ensuring that the computer records reflect up to date communications with the member so that enquiries can be dealt with quickly and efficiently

What you'll bring:

  • Experience of managing your own portfolio and facetoface contact with your customers
  • 1 to 2 years customer service is required, within a call centre environment preferred.
  • High level of written and spoken English is mandatory. Arabic bilingual preferred
  • Experience in building a good interdepartmental knowledge.
  • Excellent decision making skills
  • Strong communication and interpersonal skills
  • Experience of working with intermediaries in any industry desirable but not essential
  • Ability to plan and prioritise workload effectively and to identify problems and resolve them
  • Experience of working in a highly pressurised office environment
  • A good geographical and cultural knowledge and appreciation of differing time zones
  • Advanced work processing skills, including Word, Excel and Powerpoint
At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance, please review the Uk Pay Policy on OurBupa.

Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications.

We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa.

We want to ensure you are treated fairly regardless of disability or circumstance. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time

Job Area:

Locations:
Dubai - OIC

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