Service Account Manager

1 week ago


Dubai, Dubai, United Arab Emirates Dell Technologies Full time

Service Account Manager - UAE page is loaded

Service Account Manager - UAE Apply remote type Field locations Dubai, United Arab Emirates time type Full time posted on Posted 6 Days Ago job requisition id R246499

Service Account Manager (SAM)

Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It's a hugely varied field of work. Processes range from incident management to change management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Join us as a Service Account Manager on our Account Management Services team in Dubai, United Arab Emirates to do the best work of your career and make a profound social impact.

What you'll achieve

You will be a key leader of the Dell Customer success, Account Management Services team supporting Dell's largest and most strategically important customer. You will build relationships with Customer Executives within some specific accounts as Dell support services leader focused on the total customer experience and satisfaction. You collaborate at multiple levels within Dell Sales leadership to understand customer business strategy and drive account management services opportunities.

You will:

  • Communicates relevant service updates and recommendations to both internal & external customers to ensure a level of compliance, performance, change control management and serviceability. Collaborates with Dell resources and customer during escalations
  • Leverages big data analysis to provide customer environment insight and proactive guidance & recommendations and works with the customer to proactively identify and resolve potential issues
  • Attends customer site meetings frequently or as appropriate and leads generation and preparation of monthly and quarterly reports/business reviews to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements
  • Facilitate effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers
  • Interacts regularly with the operations team at the customer site. Assists in ensuring accuracy of service maintenance attributes.

Essential Requirements

  • Possesses strong Product/Technology and Industry knowledge
  • Minimum 5 years relevant experience in a similar role (customer facing, major accounts)
  • Strong communications skills (written & verbal) and active listening capabilities
  • Escalation management and Continuous Improvement drive. Demonstrated ability to work in a fast-paced matrix organization directing diverse teams through multiple programs to completion
  • Proven ability to manage a dynamic workload of complex priorities and deliverables while proactively communicating expectations. Strong data driven and problem-solving skills and a passion to learn and master new concepts quickly and independently

Desirable Requirements

  • Bachelor's degree

Who we are

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 19 June 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .

Similar Jobs (1) Service Account Manager - UAE remote type Field locations Dubai, United Arab Emirates time type Full time posted on Posted 6 Days Ago

Dell Technologies helps organizations and individuals build their digital future and transform how they work, live and play. The company provides customers with the industry's broadest and most innovative technology and services portfolio for the data era.

#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates Account Manager Full time

    The job posting is outdated and position may be filledJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsCommunicating with clients to understand their needs and explain product value.Building relationships with...


  • Dubai, Dubai, United Arab Emirates Sunrise time building cleaning service Full time

    Position Overview:Key Responsibilities: Manage and oversee the daytoday financial operations of the company, including accounts payable, accounts receivable, general ledger entries, and payroll processing. Ensure accurate and timely financial reporting. Prepare monthly, quarterly, and annual financial statements, budgets, forecasts, and variance analysis....


  • Dubai, Dubai, United Arab Emirates Dell GmbH Full time

    as rated by current and former employeesDell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It's a hugely varied field of work. Processes range from incident management to change management to customer management. The...

  • Senior Accountant

    1 week ago


    Dubai, Dubai, United Arab Emirates ATLANTIS BUSINESSMEN SERVICE Full time

    Senior Accountant Jobs in Dubai, UAE by ATLANTIS BUSINESSMEN SERVICE | Senior AccountantATLANTIS BUSINESSMEN SERVICE - Dubai, UAE Posted In 15/3/2020 Apply For JobApplicants 299 Views 7944 Job Description Senior Accountant wanted with UAE Experience.One of the leading companies in Dubai looking for an energetic and experienced accountant to join our...


  • Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. Its a hugely varied field of work. Processes range from incident management to change management to customer management. The team makes sure disputes and technical...


  • Dubai, Dubai, United Arab Emirates Trane Technologies Full time

    Account Manager – Services | Trane Technologies DubaiTrane in Dubai is hiring for a Service Sales Engineer/Account Manager in Service to join our team. In this role, you will be responsible for developing long-term customer relationships with building owners to maximize account penetration and customer retention with contractor and consulting...


  • Dubai, Dubai, United Arab Emirates Carzilla Auto Service Full time

    Senior Accountant Jobs in Dubai | Carzilla Auto ServiceCarzilla Auto Service is Dubai's top car service and repair workshop, offering various repair and maintenance services.Our team comprises skilled professionals from leading global workshops, highly trained in their respective fields, prioritizing exceptional customer care and satisfaction.Our management...


  • Dubai, Dubai, United Arab Emirates Halian International Fz Llc Full time

    The job posting is outdated and position may be filled Functions as the single point-of-contact for service activities, educates the customer on Pure service delivery, tools and interfaces. Communicates relevant service updates and recommendations to both internal account team & external customers to ensure a level of compliance and performance Collaborates...

  • Accountant

    1 week ago


    Dubai, Dubai, United Arab Emirates Fast Service Electro Mechanical Work LLC Full time

    Urgent Hiring:Accountant Required for Technical Services Company in Dubai working in Construction Field.Preferably with 3 years UAE Experience who can manage Company Accounts Independently.He should also have knowledge of MS Office.Key Responsibilities Booking Journal into Accounting system. Conduct a monthend and yearend close process. Collect, analyze, and...

  • Accountant

    1 week ago


    Dubai, Dubai, United Arab Emirates Polaris Corporate Service Full time

    Looking for an experience Accountant with multitasking skills who will be able to work under fast paced environment.Role & Responsibilities: Prepare Daily Collection report, Cash receipts & payment & Petty Cash Handling Preparation, validation and submission of quarterly VAT returns for the UAE entities Prepare and manage all documents in line with VAT...


  • Dubai, Dubai, United Arab Emirates Halian International Fz Llc Full time

    The job posting is outdated and position may be filledJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsResponsibilities Functions as the single point-of-contact for service activities, educates the customer on Pure...


  • Dubai, Dubai, United Arab Emirates BFV Service GmbH Full time

    Select how often (in days) to receive an alert:Associate Manager, Customer Service-GEM Asia5282Supply ChainDubai, AE For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in...


  • Dubai, Dubai, United Arab Emirates Bupa Full time

    Service Account Manager ConsultantDubai, UAEFull Time, PermanentHere you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer,...


  • Dubai, Dubai, United Arab Emirates Doo Group Full time

    Actively promote the company's products and ensuring a high level of customer service.Meeting and exceeding key performance indicators (KPIs), demonstrating a commitment to excellence in all aspects of the role.Proactively address client needs, build and maintain strong client relationships to enhance loyalty and satisfaction.Provide guidance and support to...


  • Dubai, Dubai, United Arab Emirates Doo Group Full time

    Actively promote the company's products and ensuring a high level of customer service. Meeting and exceeding key performance indicators (KPIs), demonstrating a commitment to excellence in all aspects of the role. Proactively address client needs, build and maintain strong client relationships to enhance loyalty and satisfaction. Provide guidance and support...


  • Dubai, Dubai, United Arab Emirates FABRIKA SPORTS SERVICE LLC Full time

    About Company:Overview Of The RoleWhat You Will Do Ensure business process standards are maintained, including the monitoring of Customer data capture and accuracy at CRM. Providing exceptional customer service by handling inquiries, complaints and feedback in a timely and professional manner: follow up to ensure resolutiondeveloping and maintaining positive...

  • Junior Accountant

    1 week ago


    Dubai, Dubai, United Arab Emirates ONEROAD Auto Service Center Full time

    Job Title: Junior AccountantExperience: - 3 yearsWork location: DubaiResponsibilities: Preparing & Finalizing of Financial Statement including Profit & Loss (P&L) Account, Balance Sheet and Cash Flow Statement. Implemented ERP system successfully in the company. Implementation of VAT operations. MIS Reporting. Budgeting & forecasting. Monitoring with VAT...


  • Dubai, Dubai, United Arab Emirates "BD SELECT" Full time

    The Business Developer is in charge of reaching sales and gross margin targets as described in the Budgets and Long Term Plans for the food service of the company (HORECA)Reach Sales targets overall & per customer segmentReach Profit targets of each product lineUnder the guidance of the Area manager, visit and develop the customers portfolio, develop Key...

  • Accountant

    1 week ago


    Dubai, Dubai, United Arab Emirates Centriz Corporate Service Provider L.L.C Full time

    Job descriptionWe are looking for an Accountant to join our teamResponsibilities Preparing financial documents such as invoices, bills, and accounts payable and receivable Completing financial reports on a regular basis and providing information to the finance team Managing payroll and Assisting with budgets Completing bank reconciliations Entering financial...


  • Dubai, Dubai, United Arab Emirates Maintainance service Full time

    Maintain Accounts and book keeping of organisationPreparing Vouchers and paymentsprepare daily business report and bank depositprepare amc contracts and estimatesPayroll and HR related tasksoffice administrative tasksSalary: AED1,500.00 per monthAbility to commute/relocate: Dubai: Reliably commute or planning to relocate before starting work...