Assistant Manager Field Operations
2 weeks ago
Purpose of the job:
The successful applicant will be responsible for Field Service Support in UAE
Key Objectives:
- Manage ASCs, their service KPI
- Monitor, take measures to improve customer satisfaction
- Understand, monitor ASC P&L
- Service network expansion
- System support (COSMOS/ GSPN/ XML)
Auditing/ claim ValidationPosition Responsibilities:
- Ensure all types of service support/ KPI monitoring.
- Service Network expansion.
- Make sure ASC following Samsung process/procedures
- ASC performance analysis/ Auditing
- Competitors benchmarking
- VOC handling/ happy calls resolution/ validation
- Experience, Education and Licensure? At least 5+ years of experience in Customer service/ Technical Support/ Operations with a reputed Consumer Electronics company? Graduate Engineer/ Diploma in Electronics/ Electrical/ Tele communication? Ability to perform and work under different conditions and a team player.? Existing experience in GCC.? Good networking with the local industry? Demonstrated ability to manage multiple partners? Self starter being able to work under minimum supervision
is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2009 consolidated sales of US$116.8 billion.
Employing approximately 188,000 people in 185 offices across 65 countries, the company consists of eight independently operated business units:Visual Display, Mobile Communications, Telecommunication Systems, Digital Appliances, IT Solutions, Digital Imaging, Semiconductor and LCD.
Recognized as one of the fastest growing global brands, Samsung Electronics is a leading producer of digital TVs, memory chips, mobile phones and TFT-LCDs.
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