Front Office Manager

1 week ago


Dubai, Dubai, United Arab Emirates Golden Sands Hotel Apartments Full time
Must know Arabic speaking

  • Must have excellent organizational, supervisory and customer service skills.
  • Must have excellent time management skills.
  • Must have effective conflict management skills.
  • Must have ability to prioritize and organize work assignments.
  • Must have problem solving, reasoning, motivating, organizational and training abilities.
  • Must be able to work well under stressful situations and handle challenges in a professional manner.
  • Must be able to perform and train others to properly perform all the job responsibilities of the Front Office Department.
  • Must instill a calm, organized approach when interacting in stressful situations.
  • Must be able to coordinate efforts between other operation departments: maintenance, reservations and housekeeping.
  • Must be able to mediate guest complaints, solve problems for guests, travel agents and wholesalers.

JOB DESCRIPTION

  • Trains, cross trains, and retrains all front office personnel.
  • Participates in the selection of front office personnel.
  • Schedules the front office staff.
  • Supervises workload during shifts.
  • Evaluates the job performance if each front office employee.
  • Maintains working relationships and communicates with all departments.
  • Verifies that accurate room status information is maintained and properly communicated.
  • Resolves guest problems quickly, efficiently, and courteously.
  • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
  • Reviews and completes credit limit report.
  • Works within the allocated budget for the front office.
  • Enforces all cashhandling, checkcashing, and credit policies.
  • Conducts regularly scheduled meetings of front office personnel.
  • Upholds the hotel's commitment to hospitality.
  • Prepare performance reports related to front office.
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.
  • Monitor high balance guest and take appropriate action.
  • Ensure implementation of all hotel policies and house rules.
  • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
  • Prepare revenue and occupancy forecasting.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
  • Monitor all V.I.P 's special guests and requests.
  • Maintain required pars of all front office and stationary supplies.
  • Review Front office log book and Guest feedback forms on a daily basis.
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  • Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled inhouse group activities to anticipate and respond to guest inquiries promptly and accurately
  • Champion, promote and successfully track departmental and organizational initiatives.
  • Maintain and successfully execute departmental and hotel policies.
  • Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt followup to ensure 100% guest satisfaction.
  • Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data.
  • Foster and maintain strong, positive relationships with team members across all departments through communication and regular facetoface interaction.
  • Assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Ensures recognition of employees is taking place across areas of responsibility.
  • Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
  • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Pay:
AED5, AED7,000.00 per month

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