Front Office Manager

1 week ago

Dubai, Dubai, United Arab Emirates SOFITEL Full time

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.


Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.


With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment "Where life lives" and indulge in excellence.


The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L'Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.


  • To oversee the Front Office operations, including the Reception, Bell Desk, Concierge, Guest Relations, and Valet Parking, and to personally supervise the above in the involved supervisor's absence, ensuring that the hotel standards and procedures are fully known and followed.
  • To ensure a proper coverage and supervision of the Front Office sections at all times.
  • To ensure appropriate stock level for the smooth run of the Front Office operations and to approve requisitions accordingly.
  • To be present in the reception or lobby during checkin and checkout time or any event and to socialize with guests, playing a Public Relations role.
  • To ensure that the privacy of the guests and the confidentiality of the information is respected.
  • To act as a representative of the Management when dealing with guest complaints or to help out if a member of the Front Office team is facing difficulties that she/ he cannot solve on her/ his own.
  • To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
  • To ensure that Guest History records are accurately maintained and all recurring guests are preregistered.
  • To implement and control the Focus and other financial and audit procedures.
  • To be aware of all VIPs visiting or staying in the hotel.
  • To daily review the Night Audit reports related to the Front Office.
  • To ensure that the departure lists are updated, checkout times are respected and that the transportation needs are scheduled.
  • To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
  • To ensure and perform a proper use of all the equipment and property management system and to have a perfect knowledge of the set ups.
  • To ensure the strict control of room keys and section keys.
  • To liaise closely with the Sales, Revenue and Reservations on rate management.
  • To share daily activity highlights with the Director of Rooms, including internal and external guest opportunities.
  • To assist the Director of Rooms in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.
  • To ensure the Accor loyalty programs are promoted and to build strong and longterm relationships with the guests.
  • To ensure a proper use of the telephone etiquette as per Sofitel standards.
  • To escort the guests rather than pointing out directions.
  • To conduct ambassador evaluations and surveys. To develop ambassador motivation and performance through action plans. To be involved in ambassador retention and satisfaction.
  • To carry out any other reasonable duties as assigned by the Director of Rooms.

Qualifications

  • Service focused personality is essential and previous leadership experience required
  • Proven record of growth of service and engagement performance indicators
  • Previous experience in similar position a strong asset Assistant Front Desk Manager role an asset
  • Minimum 35 years' experience in hotel front office operations, ideally in 500+ key property with strong business segmentation.
  • Leadership experience in a unionized environment
  • Able to work calmly under pressure in a fastpaced and constantly changing environment
  • Possess excellent interpersonal, written and verbal communication skills
  • Excellent team player
  • Proven ability to influence employees to excellence
  • Solid knowledge of Front Office and Housekeeping Procedures

  • Front Office Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Emirates Grand Hospitality Full time

    Duties and Responsibilities: Control the availability of rooms and the daytoday functions of the Front Office, such as handling guest arrival or departure and information request Monitor the quality of welcome extended to guests To participate in recruitment, training and motivation of the members of his or her team To ensure that all hotel standards and...

  • Front Office Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Accor Full time

    Company DescriptionSLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.A...

  • Front Office Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Golden Sands Hotel Apartments Full time

    Must know Arabic speaking Must have excellent organizational, supervisory and customer service skills. Must have excellent time management skills. Must have effective conflict management skills. Must have ability to prioritize and organize work assignments. Must have problem solving, reasoning, motivating, organizational and training abilities. Must be able...

  • Front Office Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates My Australian Career Full time

    Our Client, one of the premiere hospitality brands in the world, require the services of an experienced Front Office Manager in one of their premium Queensland locations. A passion for delivering exceptional customer service to exceed guest expectations. Previous experience managing all aspects of the Front Office operations and administration Strong...

  • Front Office Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates SLS Full time

    SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.Boasting 946 units,with254 uniquely designed hotelrooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors,SLS Dubaiisone of the tallest hotelsand residences in the region.Awondrous and strikinglandmark...

  • Front Office Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates SLS Full time

    Company DescriptionSLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.A...

  • Assistant Front Office Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    Assistant Front Office Manager | Hilton Dubai Palm Jumeirah Jobs In Dubai | HiltonFor More Top Organization Jobs Click HereDescription:At Hilton Dubai Palm Jumeirah, as Assistant Front Office Manager you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from...

  • Front Office Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Landmark Hotels and Suites Full time

    Leading Guest Services TeamUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Encourages and builds mutual trust, respect, and cooperation among team members.Serves as a role model to demonstrate appropriate...

  • Front Office Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    Additional Information Four Points by Sheraton Sheikh Zayed Road, DubaiJob Number Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Downtown Dubai, Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah Street 4C, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type...

  • Assistant Front Office Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    Assist the Front Office Manager tooversee the entire Front Office operation to maintain highstandardsAssist the Front Office Manager toevaluate levels of Guest satisfaction and monitor trends, with afocus on continuous improvementEnsure regularand VIP Guests are recognised and that the Front Office departmentoperates with a sales attitude and promotes the...

  • Front Office Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates FIVE Hotels And Resorts Full time

    A hands-on approach with a 'Can-Do' Attitude, actively engaging in all aspects of the Front Office Manager role. A steadfast Commitment to delivering Exceptional Guest Services, approaching every interaction with a genuine Passion for creating Memorable Experiences. A keen ability to think Creatively and find Innovative solutions, assuming full ownership of...

  • Front Office Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

    A hands-on approach with a 'Can-Do' Attitude, actively engaging in all aspects of the Front Office Manager role.A steadfast Commitment to delivering Exceptional Guest Services, approaching every interaction with a genuine Passion for creating Memorable Experiences.A keen ability to think Creatively and find Innovative solutions, assuming full ownership of...

  • Front Office

    1 week ago

    Dubai, Dubai, United Arab Emirates Agile Consultants Full time

    Front Office & Guest Relations Executive Jobs in Dubai | Agile ConsultantsJob Responsibilities:– In charge of the front office and executive office area to ensure presentability, cleanliness, suitability for guest arrival at all times in liaison with the service staff.– Supervising the service staff to ensure optimum guest service.– Maintaining pantry...

  • Front Office Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Company DescriptionThe iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most...

  • Asst. Front Office Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Hues Boutique hotel Full time

    We are seeking an experienced Hotel Asst. Front Office Manager to oversees our Hotel's front desk operation and ensure our guests have a pleasant and seamless experience.As an Asst. Front Office Manager, you will be responsible for managing a team of front desk staff, marinating guest relations and ensuring the smooth functioning of day-to day operation at...

  • Front Office Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Millennium Hotels & Resorts Full time

    We are looking for the below position with hotel experience. Front Office ManagerRequirements: Broad knowledge of the hotel industry Prologic Software and wishnet Knowledge Ready Join immediatelyAbility to commute/relocate: Dubai: Reliably commute or planning to relocate before starting work (required)Experience:Hotel Front Office: 6 years (required)

  • Front Office Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Lapita Dubai Parks and Resorts Autograph Collection, Dubai Parks & Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFront office areas include Bell/Door Staff,...

  • Manager, Front Office

    1 week ago

    Dubai, Dubai, United Arab Emirates One&Only One Za'abeel Full time

    Manager, Front Office(7963)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests'...

  • Assistant Front Office Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates City Seasons Suites Dubai Full time

    Duties and Responsibilities Financial Performance (Upselling, Room Revenue, Operation Auditing). Showing Initiative, Problem-Solving, Staff Training, Team Leading. Manages and motivates the Front Office team to provide a high standard of service for customers. Welcomes guests and fosters customer loyalty through his/her friendly manner. Develop highquality...

  • Front Office Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Raintree Rolla Hotel Full time

    Responsibilities: Ensure front desk is tidy and has all necessary stationery and material Train, supervise and support office staff, including receptionists, security guards and call center agents Schedule shifts Ensure timely and accurate customer service Handle complaints and specific customers requests Troubleshoot emergencies Ensure proper mail...