System Analyst – Demand Planning and S&OP

2 weeks ago


Dubai, Dubai, United Arab Emirates Schlumberger Full time
System Analyst – Demand Planning and S&OP

Job Summary:


The System Analyst – Demand Planning and Sales & Operations Planning (S&OP) is responsible for enhancements, projects and user functional support.


Among the high level activities are:

gathering requirements, writing functional design documents, communicating requirements to technical team members, testing, implementing, troubleshooting, and training for the Demand Planning and S&OP Business Application (Oracle Demantra).


Relationships:
This role reports to the Team Lead –Supply Chain & Distribution.

Other roles that may give direction to this role are:
IT Program Manager, Business Process Manager, and Portfolio Manager.

Essential Responsibilities and Duties:

  • Provides functional application support to business users of the Oracle Demantra tool and the S&OP processes.
  • Acts as a liaison between business users and technical team members that work in the Demantra space
  • Encourages teamwork and positive working relationships
  • Provides Training to business users
  • Provides energy and enthusiasm to the users and the IT community to drive continued and optimal use of the Demantra tool
  • Develops and maintains process and functional documentation
  • Responsible for providing support to business users and resolution of all tickets in a timely manner
  • Responsible for identifying trends associated with tickets to try to reduce repetitive issues from reoccurring
  • Gathers requirements, develop solutions and manage the implementation process of minor enhancements
  • Guide users on the implemented functionality of Oracle Demantra modules and identify enhancements/.changes to address business requirements or process improvement
  • As other modules within the Demantra suite become implemented,
  • Ensures process implementations alignment with company policies and report and investigate any process deviation to ensure continuous improvement on service quality
  • Ensures process consistency between th

Previous Experience and Competencies:

  • Bachelor's degree or master's degree or equivalent
  • 24 years' experience in the Demantra application. Past experience in Oracle VCP Implementation projects required.
  • Advanced in business process analysis, requirements capture, handling change management and keeping uptodate with domain needs
  • Oil and Gas Industry Knowledge
  • Basic knowledge and understanding of the VCP technical platform, Integration with EBS Modules
  • Experience with other similar tools in past (Demand Solutions, APO, etc) greatly preferred.
  • Has gained at least one of the following certifications: CIRM, CSCP, or CPIM

Behavior:

  • Customer focused and communicates effectively with stakeholders
  • Good understanding of business needs
  • Good problem solving abilities
  • Strong documentation skills
  • Resolves problems in a timely and effective manner
  • Good decision making and leadership skills
  • Ability to work with the organization to "get things done"
  • Ability to effectively work with help desk tools (ex: Remedy).
  • Ability to work well with deep technical skill, business team members, functional team members, and Sr.
Mgmt

  • This is clearly a hands on role.
Incumbent must be considered as at a minimum deeply proficient if not a super user on the front end of the tool.

About The Company


Schlumberger is the world's leading supplier of technology, integrated project management and information solutions to customers working in the oil and gas industry worldwide.

Employing approximately 120,000 people representing over 140 nationalities and working in more than 85 countries, Schlumberger provides the industry's widest range of products and services from exploration through production.


The Schlumberger IT organization focuses on enabling our business to grow profitably, by providing cost-effective processes and technologies that manage information flows and knowledge.

Our business is dynamic and offers many challenges, great autonomy, and excellent career development opportunities for IT professionals.

Our new Hub in Dubai provides a centre of excellence, and to drive and reinforce our global IT organizational needs we are currently hiring for a range of support positions.

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