Customer Service Executive
1 week ago
IIQAF (International Institute of Quality Assurance and Finance) is a leading global institution that provides comprehensive education and training programs for professionals in the fields of quality assurance and finance. Our mission is to develop highly competent and skilled individuals who can contribute to the growth and success of organizations around the world.
Position Overview:
As a Customer Service Executive at IIQAF you will play a vital role in ensuring that our clients have a positive and seamless experience with our institution. You will be responsible for handling all incoming inquiries resolving any issues and providing exceptional customer service to our students and alumni. The ideal candidate is a highly organized and customerfocused individual with excellent communication skills and a passion for helping others.
Key Responsibilities:
Serve as the first point of contact for all customer inquiries and provide timely and accurate responses
Process student enrollments payments and refunds in a fast and efficient manner
Communicate with students and alumni via phone email and social media to address any issues or concerns
Collaborate with other departments to resolve complex problems and provide followup to ensure customer satisfaction
Maintain accurate records of all customer interactions and transactions
Monitor customer feedback and provide suggestions for improvement to management
Assist in creating and updating customer service policies and procedures
Stay uptodate with IIQAF programs and services to effectively address customer inquiries and concerns
Requirements
Qualifications:
Bachelor s degree in business communications or a related field
2 years of experience in customer service or a similar role
Excellent verbal and written communication skills
Familiarity with customer service software and CRM systems
Strong problemsolving and conflict resolution skills
Ability to work independently and in a teamoriented environment
High level of empathy and patience
Commitment to providing exceptional customer service
Knowledge of quality assurance and finance industries is a plus
Benefits
Why Work with Us
At IIQAF we value our employees and strive to create a positive and inclusive work environment. As a part of our team you will have the opportunity to develop your skills and advance your career while contributing to the success of our institution. We offer competitive salary and benefits packages ongoing training and development and a supportive and collaborative culture.
Join our team and be a part of shaping the future of quality assurance and finance professionals worldwide
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